WHAT TO EXPECT

Sheraton Manila Hotel is committed to employ best practices in environmental and social sustainability. 

We partnered with EarthCheck, the world's leading Benchmarking and certification provider, towards the goal of minimizing our footprint on the environment. 

Let's all commit to environmental and social sustainability. 

ANNA-LIZA VERGARA
General Manager 

SUSTAINABILITY POLICY

Marriott International ("Marriott") is committed to making a positive and sustainable impact wherever we do business. 

For further information, please visit: www.marriott.com/serve360 or contact sustainability@marriott.com. In partnership with our suppliers and business partners, we are committed to raising the standard of animal welfare across our global operations and supply chain. 

ENHANCED CLEANING PROTOCOLS & HOUSEKEEPING SERVICE AT THIS HOTEL

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Elevated Public Space Cleaning: We have increased the frequency of cleaning and sanitizing in public areas to every 2 hours or as frequency demands focusing on high traffic areas and high touch points in restrooms, elevators and entrance ways. We have enhanced this with a bell ringing ritual prior to the start of this practice. In addition to our cleaning we have also strategically positioned hand sanitizers throughout the public areas for your convenience.
• Personal Protective Equipment (PPE): Community members are required to wear PPE including face masks, face shields and gloves as needed. We also require every guest to wear a face covering to avoid cross exposure.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Sanitation Kits: A sanitation kit is available in each guestroom to freely use. 

Room Amenities:

• Minibars - Available for room delivery upon request via mobile dining menu and contactless QR Code menu.
• Literature - Magazines and books have been removed from rooms.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Outdoor Pool (Vega Pool): Open daily; Monday to Friday from 8AM to 6PM, Saturday from 8AM to 8PM and Sunday from 8AM to 6PM 
• Airport Shuttle: Not available. 
• Lounges: Temporarily closed.  
• Fitness Center: Open daily, 24 hours a day. Guests are required to wear face mask at all times. 
• Shine Spa: Open daily, from 12PM to 10PM. Please book an appointment via landline - (02) 7902.1800 extension number 2072. 
• Sheraton Club: Temporarily closed. 
• Kids Club: Temporarily closed.  
• Nearby Newport Mall: Open, accessed via 2nd level bridge. 

MORE DETAILS

We ensure that dining is still delightful while observing higher safety protocols. All of our outlets are open for dine-in daily.

• S Kitchen: Open daily from 6:30AM to 10:30AM for breakfast buffet, from 12PM to 3PM for lunch buffet, from 6PM to 10PM for dinner buffet. Also serving a la carte breakfast daily from 6:30AM to 11AM and all day a la carte from 11AM to 11PM. For more information, please visit the outlet website. 
• Oori Korean Restaurant: Open daily from 12PM to 10PM. For more information, please visit the outlet website. 

We have gone contact less with all of our food and beverage menus with Mobile Dining with QR code connectivity - viewed safely on your device. This includes online payment.

We also provide remote access to our menus and signature dishes either by QR code or by third party partnerships to allow delivery when and where you prefer.

MORE DETAILS

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available a la carte and unlimited set menu.
• Lounge Access: Sheraton Club is not yet available.
• Welcome Gift: Available, as per standard.
• Late Check-Out: Available, as per standard.
• Mobile Check-In/Check-Out: Available.
• Mobile Key: Available, as per standard.
• Mobile Dining: Pick-up and Delivery service is available through Guest Services.
• Mobile Guest Requests: Available via Mobile Chat.