WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Occupancy limits e.g. and seating capacities reductions in public areas apply in compliance with local Bavarian government regulations and state mandates. 

Mobile check-in, mobile key and service requests via the Marriott Bonvoy™ mobile app. All room keys are sanitized after every guest use while pens, pads, desk area as well as credit card machines are regularly sanitized.

Sanitizer wipes are available at every check in counter. Ventilation and airflow management in guest rooms: During guest room cleaning, windows will be opened to allow an exchange of air. We recommend ventilating the guest room frequently during your stay. All of our conference rooms have direct access to fresh air via windows and allow additional ventilation. In all other public spaces our ventilation units run at all times absorbing stale air for fresh air to reduce aerosols.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.

• We have increased the frequency of public space cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators.
• Hand sanitizers located at critical locations all throughout the hotel.
• Routine cleaning and sanitization is in place for higher frequented areas, such as handrails, doorknobs, restrooms, or elevator buttons.
• We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing physical distancing. The modifications we have made include:

Fitness Center: open
Our gym is completely disinfected three times a day. This may cause "delays" as this disinfection includes a temporary closure of the gym for about one hour.

W XYZ Bar and the cozy backyard lounge are open

Continental buffet breakfast is available. Upon arrival you will receive a breakfast-order-form, where you can choose your desired items. All dishes are prepared freshly and at your time desired.

Breakfast hours:
Monday to Friday from 06.00 a.m. till 10.00 a.m.
Saturday, Sunday & holiday from 07.00 a.m. till 11.00 a.m.
You may either take your breakfast in your room or in our breakfast area.

Lunch and dinner options are located nearby the hotel in city center location. Snacks and drinks are available 24/7 in our Re:fuel Grab & Go station.

During meetings, all snacks will be offered pre-packed as "Grab & Go" options.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Continental buffet breakfast is available. Platinum guests can choose free breakfast as Welcome Gift.
• Lounge Access: No Lounge available.
• Welcome Gift: Choose between Marriott Bonvoy points, Breakfast or an our Aloft stone jug amenity.
• Late Check-Out: Gold Members: 2pm free of charge, Platinum & higher: 4pm free of charge.
• Mobile Check-In/Check-Out: Available
• Mobile Key: Available
• Mobile Dining: Not available
• Mobile Guest Requests: Available

The hotel has a dedicated hygiene representative. All hotel- and conference hygiene plans are coordinated with the representative and regularly adjusted as state regulations require. All associates as well as partner companies are constantly trained on hygiene subjects ( e.g. proper handwashing and sanitization, sneezing etiquette, how to wear a face mask, room cleaning protocols and public areas, HACCP trainings, general exchange of information on the hotel's hygiene concept).