WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

We have arranged the tables in restaurants and banquet halls with a spacious layout, and are working to prevent infections in the way meals are served.

Areas that customers often touch (buttons in elevators, escalator railings, doorknobs, restaurant tables, room keys, etc.) are cleaned and disinfected as appropriate

Staff members will wear face masks and other protective coverings based on the activities they are performing and based on direction by local authorities.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

Disinfectant wipes are available in the room upon request.

Whether or not there is business
All store sales

Business hours limit:

• Sky Lounge Genis closed 24:00 → 23:00
• Main bar Estomare closed 25:00 → 23:00
• Miku Nina Goya, Chinese food Rian, Teppan-yaki Nakotei, Japanese food Kyoto Tsuruya
  • Last order 20:30 → 20:00

Safety measures

• Securing space by reducing the number of seats to 70% to 80%
• Tongs no used on buffet. All items are individually served by staff wearing gloves.
• All service personnel wear masks.
• The buffet food staff wears face guards, masks and gloves.
• Providing individually wrapped wet towels.
• Rubbing alcohol for hand disinfection is installed at the entrance and several places in the store.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Lounge Access: For Platinum.
• Welcome Gift: Provided
• Late Check-Out: Provided
• Mobile Check-In/Check-Out: Not available.
• Mobile Key: Not available.
• Mobile Dining: Not available.
• Mobile Guest Requests: Provided