WHAT TO EXPECT

Specific Actions and Initiatives
The actions listed below are an overview of the specific protocols that have been implemented during this time. Each operating department has its own customized set of procedures and is built upon the guidance and consultation of infectious disease experts in the country. We will continue to refine and update our plan as our experts provide more information.

Public Spaces and Leisure Amenities
The frequency of cleaning and disinfecting by dedicated Hotel Associates will be increased in all public spaces with an emphasis on high-touch surfaces.

Front Desk/Arrival/Bell Services/Departure

• We will welcome guests upon arrival and provide hygiene and staff service guidance while at the hotel. We will encourage guests to utilize the Marriott Bonvoy app for mobile check in and communicate special requests through this technology. They will also ensure social distancing measures are followed throughout the property.
• Partitions have been installed at the front desk.
• Floor decals will provide six-foot social distancing intervals and delineators to properly space guests for line management.
• Paper folios and shared items (for example, pens) have been eliminated.
• Electrostatic disinfecting sprayers are being tested to sanitize all public areas.
• Key cards are sanitized after each use.
• Signage is posted to explain elevator capacity to adhere to social distancing procedures.
• Hotel Associates will wear appropriate Personal Protective Equipment (PPE) and the bell carts are sanitized after each use.

Pool Areas

• Public space attendants are dedicated to regular cycles of guest touch point sanitization.
• Lounge chairs are spaced out and/or removed from service to maintain social distance.
• Cloth chair cushions have been removed.
• Chaise lounge chairs are sanitized prior to and after each use.
• Signage is being used throughout pool area to remind guests to maintain social distancing protocols.
• Towels are available at the front desk and are sanitized by hospital-grade disinfectant.

Fitness Center

• Public space attendants are dedicated to regular cycles of sanitization.
• Capacity limits have been established to maintain social distancing between guests and usage of the equipment.
• There is signage throughout the facility to remind guests of the requirement to wipe down equipment after use and maintain social distancing.
• Electrostatic disinfecting sprayers are being tested to sanitize all areas in the fitness center.

Guest Rooms

• Guest rooms are a place of respite for guests and they need to feel confident that the room is clean and a safe environment.
• Each room receives complimentary disinfectant wipes for guest use. Additional amenities are available by request.
• Non-essential amenities, such as non-disposable glass wear, have been removed from the room.
• There will be an increased frequency of filter replacements and HVAC system cleaning to filter out air contaminants and maximize fresh air exchange.
• All surfaces are thoroughly cleaned with hospital-grade disinfectants.
• "Upon request only" housekeeping service
• Hotel Associates are not permitted into the guest's room while a guest is present unless for emergency reasons. Face masks and gloves are made available to all Hotel Associates.

Meetings, Conventions & Events
Our meeting, convention and event attendees are of paramount importance to us and new, comprehensive cleaning and sanitizing protocols have been designed to keep attendees, and our Hotel Associates, healthy and safe.

• Seating capacities and floor plans are reviewed on an event-by-event basis at this time. This ensures compliance with physical distancing recommendations from the state and CDC, as well as local fire department regulations. As an example, new guidelines will seat no more than six people at a 72-inch round banquet table versus the 10 in previous guidelines.

Restaurants & Bars

In response to the current environment, our hotel will follow enhanced sanitation guidelines and utilize food safe trainings for all hosts, servers, food runners, and chefs.

• To minimize risk, we have modified access of menus.
• Specific actions and protocols include, but are not limited to, the following:
  • Seating capacities, floor plans, and occupancy limits are limited to expand distance between diners and in compliance with state and local mandates.
  • Hostess and managers manage physical distance and entries, waiting areas, and queues (in addition to signage). Peak period queuing procedures will be implemented when guests are not able to be immediately seated.
  • Partitions have been installed at all host stands.
  • Electrostatic sprayers are being tested to sanitize all restaurants and bars every night.
  • High-touch points are sanitized throughout the day.
  • Bars, tables and chairs are sanitized between each seating.
  • Restaurant attendants are dedicated to regular cycles of guest touch point sanitization.
  • Outlets will offer take out menus, grab-and-go offerings, or counter service where appropriate.
  • Check presenters, votives, pens, and all other reusable guest contact items are sanitized after each use.
  • Hand sanitizer stations are placed at the entrance to each outlet.
  • All food and beverage Hotel Associates are fully trained and compliant in food safety training and protocols.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier.