Enhanced technologies, including the testing of electrostatic sprayers and implementing the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and World Health Organization are being used to sanitize surfaces throughout our hotels.
Deeper, More Frequent Cleaning
We have implemented extra-stringent daily cleaning procedures that are focused heavily on high touchpoint areas. In public spaces, our Hotel has added to its already rigorous cleaning protocols, the requirement that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. Public spaces, including, but not limited to, the lobby, pool areas, fitness centers, and meeting spaces, have dedicated Hotel Associates to sanitize frequently throughout the day. In our guest rooms, we have added detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. We also are placing disinfecting wipes in each guest room for guests' personal use.
Emphasis on Hygiene & Cleanliness
Each hotel will be required to have a hygiene plan. Our Hotel Associates will be required to be aware of and follow for personal hygiene, physical distancing and Personal Protective Equipment (PPE), in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use will be placed in high traffic areas and public spaces.
Food Safety Protocols
In our hotel, food handlers and supervisors are trained on safe food preparation and service practices. The property's food and beverage operations are required to conduct self-inspections using its food safety standards as guidelines, and compliance are validated by independent audits. We have also enhanced sanitation guidelines and training videos for Hotel Associates that include hygiene and sanitizing practices. In addition, the hotel has modified operational practices and encourages in-room versus public space dining to limit contact in public spaces.
Tailored Options for Meetings & Events
A comprehensive protocol for cleaning, sanitizing, and maintaining physical distancing has been designed to keep attendees safe. Seating capacities and floor plans are reviewed on an event-by-event basis to ensure appropriate physical distancing that follows local fire department, as well as state and local health authority guidelines for proper physical distancing. This includes density reduction in all meeting rooms and pre-function areas. Our public space attendants are dedicated to regular cycles of high-touch point sanitization areas and electrostatic sprayers are being tested in meeting and pre-function areas. In addition, our industry-leading team of sales and event leaders are in place to support meeting planners and attendees in navigating the post COVID-19 meetings landscape.
If the hotel is alerted to a suspected case of COVID-19, the guest will be directed toward appropriate medical care facility and the property will follow the direction of local health authorities. We will then conduct additional cleaning and disinfecting protocols of all areas that the guest may have been in during their visit.
Guest Room Recovery Protocol
In the event there is a guest with a confirmed case of COVID-19, that guest room is removed from service for 24 hours and will undergo a specific cleaning protocol. The guest room will not be returned to service until the room is deemed safe, electrostatically sprayed and treated with hospital grade -consistent with the guidance of local health authorities. Similar protocols will be used to address offices and other back of house areas.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.