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  • WHAT TO EXPECT

Welcome to Courtyard Palo Alto Los Altos

Thank you for selecting Courtyard Palo Alto Los Altos for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Los Altos has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

All public space, outdoor, and swimming pool area seating have been reconfigured to accommodate a minimum of 6' social distance. All guests checking in are verbally screened for COVID-19 prior to check-in. Signage throughout our hotel to remind guests that Face Covering/Mask is required, to maintain social distancing and limits closed space occupancy in compliance with both State, County, and CDC recommendations. All employees are trained to follow our strict "Commitment to clean" and COVID-19 prevention plans and are continuously updated on new requirements or guidelines issued by the local authorities.

All public areas, restrooms, and food service areas are sanitized three to five times per day using approved disinfectants. Guestrooms, meeting spaces and surfaces are being thoroughly sanitized by our Housekeeping department.

All Guestrooms are thoroughly deep cleaned and sanitized prior to new guest check-in.
Daily housekeeping service is available for all stayover guestrooms upon in-advance scheduled request only through the front desk. We ask that our guests stowaway all miscellaneous items to allow our housekeepers to properly access and service surfaces in your room.
Foodservice is limited to outdoor dining and Grab N Go / take-out orders only, per order of the California Department of Public Health.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations:

  • Fitness Center is closed until further notice.
  • Pool and Hot tub are available for one guestroom by schedule only at Front Desk, one room at a time.
  • Business Center computers currently removed and not available.
  • Coffee makers are removed from guestrooms.
  • Foodservice is available during limited Breakfast, Lunch and Dinner hours. Currently limited to outdoor dining and Grab N Go / take-out orders only.

Full-service Foodservice is available, currently limited to outdoor dining and Grab N Go / take-out orders only, per order of the California Department of Public Health. Daily hours of operations are:

Breakfast: 7:00AM – 9:00AM, Lunch: 11:30AM – 1:30PM and Dinner 5:00PM – 8:00PM

ROOM SERVICE NOT AVAILABLE AND NOT OFFERED

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Bistro menu availble 7AM - 9AM featuring Starbucks coffees and fresh menu items.
  • Welcome Gift: Currently Suspended
  • Late Check-Out: Available based on availability
  • Mobile Check-In/Check-Out: Mobile check-in available for Marriott BONVOY members
  • Mobile Key: Mobile Key available for Marriott BONVOY members upon request.
  • Mobile Guest Requests: Mobile guest requests available for Marriott BONVOY guests

 

Need Help?

Contact Courtyard Palo Alto Los Altos for additional hotel concierge recommendations. We look forward to seeing you soon!

+1 650-941-9900
4320 El Camino Real, Los Altos, California, USA, 94022