NAVIGATE YOUR STAY

Dear guest, to protect yourself and others, please read the informations below:

Social distancing signage, hand sanitizing stations and protective barriers have been installed throughout the hotel. Seating capacities have been reduced and transparent screens are installed in areas such as front desk, club lounge, restaurant and bar. Contacless solutions are available for payment. The use of mobile check-in and check-out is recommended.

Furthermore, face masks and additional amenity items such as disinfecting wipes are available or for purchase within the hotel.

All our associates wear a protective equipment and are trained on COVID-19 safety and sanitation protocols to ensure your safety. Enhancements to our cleaning practices have been applied throughout our property. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection on all high touching points, particularly in high traffic areas such as restrooms, elevators and fitness.Furthermore, we enhance disinfection and frequency in public areas by using an electrostatic sprayer. Hand sanitizing stations are also available in all public areas.
• Personal Protective Equipment (PPE): All our associates wear constanly PPE (e.g., face coverings, gloves, etc.) based on the tasks they are performing.
• Room Amenities: Disinfection wipes are available upon request.
• Meeting Room Amenities: Our meeting rooms are disinfected daily with an electrostatic sprayer.

Every guest room is thoroughly cleaned and disinfected prior to your arrival.

ASSISTANCE

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Club Lounge: Access available with limited services.
• Room service: In room service replaced by Grab & Go offer in our Lobby market.
• Luggage service and storage: Not available
• Some of our hotel services might not be available at all times and are subject to change due to local legislation.

ASSISTANCE

Opening hours of our restaurant and bar, La Brasserie, are subject to change.
Monday to Friday Breakfast: 6:30am to 10:00am
Saturday and Sunday Breakfast: 7:00am to 11:00am
Lunch: 12:00pm to 3:30pm (no Lunch service on Fridays)
Dinner: 5:30pm to 11:00pm

Breakfast: Buffet Breakfast offer has been revised to minimize the spread of virus.
La Brasserie is closed on week-ends.
Some of our F&B services might not be available at all times and are subject to change due to local legislation. Meal room service is suspended.

Until June 06th, the lunch service is suspended. The Brasserie will welcome you from June 07th for your lunches on the terrace.

Lobby Market: New concept with grab and go services open 24/7 in the lobby where food, snacks and beverages are waiting for you.

Discover our new in-room dining menu E.A.T.S!

For any assistance: rhi.parld.reception@renaissancehotels.com

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Breakfast buffet offer has been revised to limit contamination.
• Lounge Access: Access available with limited services.
• Welcome Gift: Available as usual and adapted to current situation.
• Late Check-Out: Available.
• Mobile Check-In/Check-Out: For a contacless experience, please use our mobile check-In / check out solution.
• Mobile Key: Service available.
• Mobile Dining: Replaced by Lobby market Grab & Go offer.
• Mobile Guest Requests: For any requests our questions, you can chat directly with our associates through the mobile app.