WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

To protect yourself and others, the below actions have been implemented:

• Touchless sanitizing stations have been arranged throughout the hotel
• Transparent screens in areas such as front desk, restaurant and bar have been installed
• For a faster and a contactless experience, the usage of the Marriott Bonvoy App is strongly encouraged:
• Check in: reduce it to the minimum (please note that you will still be required to present an ID upon arrival as per French regulation)
• Requests: use the Mobile Chat option at any time throughout your stay to contact our guest service team
• Food & Beverage menus: all menus are available through the App or QR code
• Room directory: all hotel information are available through the App or QR code
• Check-out: your invoice is available directly in the app. An express check out box is also available in the lobby
• Luggage assistance is available on request. All bags will be delivered at your room door.

ASSISTANCE

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, and elevators as well as provided hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. gloves) based on the activities they are performing and based on direction by the local authorities. 
• Training: Enhanced sanitation guidelines and training is in place for all our associates that includes hygiene and disinfecting practices.
• Housekeeping services: Your guest room is your sanctuary throughout your stay with us. If you would like to modify your housekeeping schedule, please contact us during your stay. 

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

ASSISTANCE

We are committed to making the amenities and services at our property available to you while complying with local regulations. The modifications we have made include:

• The following services will temporarily remain closed: sauna. 
• Face masks and additional amenities such as disinfecting wipes are available on request.
• Some of our hotel services might not be available at all times and are subject to change due to local legislation.

Room Amenities:

• Minibars - Sanitized and at your disposal for your own products.
• All non-essential bedroom items have been removed from the rooms (including magazine, books…)
• Coffee machines & Kettles - Sanitized for your safety.
• Disinfectant wipes are available in the room for every arriving guest as well as upon request.

ASSISTANCE

You needs evolve so does our offer. The hotel will initially offer the following services: 

• Les Saisons restaurant offers all year round, a freshly prepared seasonal cuisine and international brasserie classics and welcomes you for breakfast and lunch:
  • Breakfast from 6.30 am until 10.30 am
  • Lunch from 12.pm until 2.30 pm
• The Galaxy bar is the perfect place for a quick bite to eat or for your dinner. 
  • Open from 10.30 am until 12.00 am
•  Room service : Orders are available from 6.30am to 10.pm, you can place your order over the phone 79 42 or via the Marriott Bonvoy app. 
• Strict sanitary protocols for culinary production have been developed to avoid cross contamination
• Digital menus are available via QR code and Marriott Bonvoy App (single use paper menus are also available)
• We strongly recommend advance booking, use of contactless payments or credit/debit card payments.

ASSISTANCE

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.


• Mobile Key. Forgo the front desk altogether and go straight to your guest room


• Mobile Dining. Order your private, in-room dining through the app.


• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Provided according to standards
• Lounge Access: open
• Welcome Gift: Provided according to standards
• Late Check-Out: Provided according to standards
• Mobile Check-In/Check-Out: All Marriott Bonvoy membership levels are encouraged to use Mobile Check-In/Check-Out
• Mobile Dining: Available to all staying guests
• Mobile Guest Requests: All Marriott Bonvoy membership levels are encouraged to use Mobile Check-In/Check-Out