WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• Signage throughout our hotel to remind guests to maintain social distancing and wear face-masks.
• In restaurants occupancy limited and seating capacities reduced in compliance with local and state mandates.
• A temperature scanner installed at the hotel entrance.
• Partitions installed at front desk and spa.
• Mobile check-in and key available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided touchless hand sanitizing stations.
• Staff members wear appropriate PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings inside the hotel common spaces.
• Electrostatic Spraying: We will utilize electrostatic sprayers with disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center (Gym): Open, masks required at all times.

Restaurants on site:
Restaurants are open. Dress code: Casual.

PLEASE NOTE RESERVATIONS ARE NECESSARY. IT WILL NOT BE POSSIBLE TO ENTER THE RESTAURANT WITHOUT A RESERVATION (LUNCH DINNER) and SELF SERVICE BUFFETS ARE FORBIDDEN UNTIL FURTHER NOTICE

For those who want to eat in our restaurants, it is necessary to reserve (AT LEAST ONE DAY as we need to set up appropriately spaced tables.).
Restaurant and bar menus will be written either on chalkboards or printed on single-use material.
You may order your breakfast, lunch and dinner via message the night before, advising us what you would like and at what time you would like to be served.

To make a reservation, please contact the Reception
EMAIL: reception@granduniverselucca.com
PHONE: +39 0583 40041

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Elite Welcome Gift for Platinum Elite and Above. Breakfast Offering or Amenity.
• Welcome Gift: Elite Welcome Gift for Gold and Above
• Late Check-Out: 2 PM for Gold, 4 PM for Platinum and Above. Your24 fo Ambassador
• Mobile Check-In/Check-Out: Available for all membership levels
• Mobile Key: Available for all membership levels
• Mobile Guest Requests: Available for all membership levels