WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and hydro-alcoholic disinfectant gel provided throughout the hotel. The use of facemask is mandatory for all guests and employees.

Mobile check-in/check-out and service requests delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., facemasks, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All vendors and employees entering the building are getting temperature checks.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Room Amenities: Disinfectant wipes are available upon guest request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Limited capacity of 50%. Face masks and social distancing required.
• Pool: Reduced capacity. Time limit may be in place at peak times to enable enhanced cleaning protocols.
• Room Service: Operating from 11am to 11pm.
• Business Center: Open 24 hours.
• Westin Club: Individual dish service may be in place to comply with local regulation.
• Activity Program: Advance reservation required.

We are committed to providing healthy and safe services to our customers, complying with government and local regulations, including guidance on social distance expansion.

Restaurant Operations

Under the guidelines released by the local authorities, Camellia, Panorama Lounge, and O'Kim's may change their operating hours.

F&B Things in common
1. Face coverings (face masks) are required for all associates.
2. Carry the KI-PASS, Digital customer register, QR(Quick Response) code based entry logs into effect.
3. Disinfect Tables and chairs.
4. Place a hand sanitizer in the restaurant.

Customer Recommendations
1. Use hand sanitizer before entering
2. Customers are welcome to wear personal face coverings (face mask) except for a meal times.

Please join our efforts to enhance the safety of our public places.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available, as per standard.
• Lounge Access: Available, as per standard.
• Welcome Gift: Available, as per standard.
• Late Check-Out: Based on availability, as per standard.
• Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
• Mobile Guest Requests: Available via Mobile app.