WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

• Signage throughout our hotels to remind guests to maintain social distancing.
• Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
• Partitions installed at front desks.
• Mobile check-in and key.
• Mobile service requests.
• Mobile dining has not been implemented. Guests download the room service menu through a QR code and order dialing 0.
• No valet service is currently available for parking.
• During the pre arrival process, and at the check-in a welcome letter with current services and QR is at front desk

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

• Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.
• Temperature screening for guests at entry points. At the motor lobby with the bellman staff.
• Coffee makers are placed back in rooms and are disinfected after every reservation.
• Disinfectant wipes are available in the room for every arriving guest as well as upon request.
• On checked out rooms we use the ozone machine for 10 minutes to clear the ambiance, those rooms are out of use during the next 24-48 hours.
• Most of the decorative items and non single-use amenities such as magazines, ice bucket, mini bar, coffee maker, telephone, alarm clock and glassware are disinfected and covered in plastic for each guest.
• Concierge or contact email to ask more information about cleanliness protocols: Viviana.Ulloa2@marriotthotels.com

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

• Fitness Center: 7:00 am - 9:00 pm
• Spa: 9:00 am - 7:00 pm
• Beauty Salon: 10:00 am - 6:00 pm
• Kids Club / Playground: 9:00 am - 6:00 pm
• Recreation Center: 8:00 am - 8:00 pm

Deli Los Mangos: 7:00 am - 11:00 pm

Room Service: 24 hours

La Estancia: 7:00 am - 12:00 pm

Nosh: 11:00 am - 7:00 pm

Las Casitas:

• Breakfast 8:00 am - 11:00 am 
• Lunch 12:00 pm - 5:00 pm
• Dinner 6:30 pm - 11:00 pm

Champions:

• Sunday - Wednesday 11:00 am - 12:00 am
• Thursday - Saturday 11:00 am - 2:00 am

Ceviche & Tequila Bar: 12:00 pm - 12:00 am

Mikado: 6:00 pm - 11:00 pm

Ice Cream Shop: 2:00 pm - 10:00 pm

Concierge or contact email to ask more information about F&B Offerings: Viviana.Ulloa2@marriotthotels.com

Social distancing guidelines are being followed, restaurant capacity is at 50%. All tables are being sanitized prior to guest seating.

Room Service is being served in disposable, 100% biodegradable containers to reinforce the contactless interaction. Social distancing signage is set in every entrance to a restaurant to reinforce this measure. Every staff member is wearing the respective PPE to ensure maximum hygiene through the whole shift.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Continental breakfast available for all Platinum, Titanium and Ambassador members, assisted buffet is available for extra $10.00 USD per person. (Benefit is only for the member + 1 PAX staying at the same room).
• Lounge Access: Not available for Resort Properties.
• Welcome Gift: Points and continental breakfast are available. Amenities are available on limited schedule.
• Late Check-Out: Available, when applicable and upon availability.
• Mobile Check-In/Check-Out: Available for all members.
• Mobile Key: Available for all members.
• Mobile Dining: Not available.
• Mobile Guest Requests: Available for all members.

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination.

Starting December 6 2021, all air passengers, regardless of vaccination status, must show a negative COVID-19 test taken no more than 1 day before travel to the United States. Additionally, Non-US citizens must be fully vaccinated to travel to the United States by air.

For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, resort on-site antigen testing at an additional fee per person

Antigen Test USD $35.00 each tax included

Registration is required in advance for on-site testing ask the front desk for designated area, payment will be completed at test location by credit card only. Tests results are returned within 30 minutes after test to the guests. In addition, our resort is extending a discounted extended stay rate will be offered, up to 40% discount off Flexible rates to guest who cannot complete their travel due to test related reason. Offer subject to terms.
As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination.