WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

• Signage throughout our hotels to remind guests to maintain social distancing
• Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates
• Restaurant occupancy is 50% maintaining social distancing
• Partitions installed at front desks.
• Partitions installed at food and beverage service lines.
• Mobile Check-in
• Room Service orders through Service Express only. No Marriott Bonvoy App.
• No valet service is currently available for parking.
• In the heart of the house signs were used to promote the practice of social distance

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.

Temperature screening for associates and vendors at entry points.

Temperature screening for guests at entry points.

In-room coffee makers are not currently available, but guests can request contactless coffee delivery

Yes, we provide the service thru In Room Dining.

Disinfectant wipes are available in the room for every arriving guest as well as upon request

We are using authorized Ecolab products to sanitize high touch points.

Coffee delivered to go, service is delivery at the door.

Concierge or contact email to ask more information about cleanliness protocols: Esmeralda.aguiar@westin.com

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center: 7:00 am - 8:00 pm

Spa: 8:00 am - 8:00 pm

Beach: 8:00 am - 6:00 pm

Kids Club/Playground: 11:00 am - 2:00 pm

Pool: 8:00 am - 9:00 pm

Arrecifes: Tuesday to Sunday, 6:00 pm - 11:00 pm

La Cascada: Thursday to Tuesday, 5:00 pm - 11:00 pm 

Palmar: Open daily

• Breakfast: 7:00 am - 12:00 pm 
• Lunch: 12:00 pm - 6:00 pm
• Dinner: 6:00 pm - 11:00 pm

Mini Latte: Tuesday to Sunday 7:00 am - 9:00 pm

Tlaquepaque Snackbar: 11:00 am - 6:00 pm

Room Service: 24 hrs

Concierge or contact email to ask more information about F&B Offerings: leslie.perez@westin.com

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Gold member have complementary upgrade only to an ocean view room subject to availability
• Platinum, titanium and ambassador member have a complementary upgrade subject to availability to next category. (does not applied for a Grand Suite and Presidential Suite).
• Gold member receive 500 points as a  welcome gift 
• Platinum, Titanium and Ambassador member have a welcome gift which you can choose between 1,000 points, continental breakfast for two (only for one room) or a  local gift. 
• Late Check-Out: Subject to Availability
• Mobile Check-In/Check-Out: Yes
• Mobile Guest Requests: Yes

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination.

Starting December 6 2021, all air passengers, regardless of vacination status, must show a negative COVID-19 test taken no more than 1 day before travel to the United States. Additionally, Non-US citizens must be fully vaccinated to travel to the United States by air.

For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, resort on-site antigen testing at an additional fee per person.

Antigen Test      USD  $35.00 each tax included

Registration is required in advance for on-site testing at assigned area or at the doctor's room, please confirm upon check in, payment will need to be completed at test location by credit card only. Tests results are returned within 30 minutes after test to the guests. In addition, our resort is extending a discounted extended stay rate will be offered, up to 40% discount off Flexible rates to guest who cannot complete their travel due to test related reason. Offer subject to terms.

As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination.