WHAT TO EXPECT

JW Marriott Hotel Seoul complies with all government directions, and all of the precautions are subject to change upon the latest government requirements. For more information, please visit http://ncov.mohw.go.kr/en/.

• Signage present throughout the hotel, emphasizing the importance of practicing social distancing.
  
• Venues' maximum occupancy levels and revised seating capacities are clearly indicated to keep guests informed on the hotel's latest standards, following the local and state mandates.
• Please note that despite the lifting of the national indoor face mask mandate, we continue to recommend the voluntary wearing of masks by all hotel guests in the interests of health and safety. Hand sanitizer stations are available in high-traffic areas.
• Mobile check-in and key together with other service requests available through the Marriott Bonvoy App.

In keeping with Marriott's Commitment To Clean Program, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in high traffic areas.
• Electrostatic Spraying: We are using enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Sanitization Kit: A sanitization kit (hand sanitizer gel, hand sanitizer wipes, disposable face mask) is provided to our guests during their stay at the hotel.
• Every guest room is thoroughly cleaned and disinfected prior to guests' arrival, including: Bathroom surfaces, Buttons, Knobs + Switches, Doors + Handles, Electronics + Telephones, Chair armrest, Television remote control.

If you have any questions about our cleaning practices, please kindly let us know or contact ‘At Your Service' at 82.2.6282.6262.
Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

Personalized services and amenities have long been part of our hotel culture and will remain the same only if they comply with local regulations, support the property's social distancing efforts and are consistent with the venues newly revised capacity levels. Latest changes implemented by the hotel include:

• Swimming pool can be accessed once per stay for 1 hour and 40 minutes.
• Swimming pool can be accessed on a reservation basis for saturday, sunday and public holidays. 
• In-room dining: Disinfect in-room dining cart after every use. And guests can choose normal in-room dining delivery procedures or the contact free option based on their preference.

The above-mentioned actions are subject to change depending upon the government mandates. Thank you for your consideration and kind understanding.

If we may be of any further assistance, kindly contact ‘At Your Service' at 82.2.6282.6262.

The hotel restaurants, bar and lounge are currently following the below-mentioned schedules which are in compliance with the local government directions until further notice.

Please note that despite the lifting of the national indoor face mask mandate, we continue to recommend the voluntary wearing of masks by all restaurants and bar guests in the interests of health and safety. 

Cafe One: 8.00 am - 8.00 pm

Flavors:

• Breakfast (Mon-Fri) 6.30 am - 10.00 am; (Sat-Sun) 6.30 am - 10.30 am. Reservation for breakfast is not available. Access is limited to 1 hour and 30 minutes for breakfast on weekends.
• Lunch (Mon-Fri) 12.00 pm - 2.30 pm; (Sat-Sun) 1st seat 11.30 am - 1.30 pm, 2nd seat 2.00 pm - 4.00 pm
• Dinner (Sun-Fri) 6.00 pm - 9.00 pm (Sat) 1st seat 5.30 pm - 7.30 pm, 2nd seat 8.00 pm - 10.00 pm

Patisserie: 7.00 am - 10.00 pm

Tamayura & The Margaux Grill:

• Lunch 11.30 am - 2.30 pm
• Dinner 6.00 pm - 10.00 pm

MOBO Bar: Sun-Wed 6.00 pm - 12.00 am, Thu-Sat 6.00 pm - 1.00 am

The Lounge: 10.00 am - 10.00 pm

Operation hours are subject to change depending upon the government mandates. Thank you for your consideration and kind understanding.

If we may be of any further assistance, kindly contact ‘Restaurant Reservation' at 82.2.6282.6268.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive, and we will send you a notification as soon as your room is ready.
• Mobile Key: With Mobile Key you will never have to worry about forgetting a keycard. Use it to open your room and access the elevators and other hotel premises.
• Mobile Guest Requests: Connect with us via the app to request items to be delivered to your room.

The venues appointed for an event and for the relating meals and/or breaks, the offer and/or the food displays may have to be changed. Events will only take place at specifically appointed and reserved venues. All arrangements are made to support the hotel's social distancing efforts and developed for all events with the same concerns in mind.

• Separate registration areas; options for signage and guest flow management
• Customized floor plans with seating capacities reviewed for each individual event
• Hand sanitization and sanitized equipment
• Live-streaming system to facilitate hybrid meetings with virtual attendees
• Single-served and pre-packaged condiments, food and beverage; breaks coordinated across groups to manage guest traffic
• Pre-packaged, grab-and-go, or plated meals
• Minimized table settings, disinfected between use
• More frequent cleaning in high traffic areas and during breaks
• Updated policies including temperature screening procedures, cleanliness, PPE, and sanitization requirements

Thank you for being a loyal Marriott customer and for your continued partnership during this time.

Please do not hesitate to contact ‘Sales Center' at 82.2.6282.6214.

The Executive Lounge is currently following the below-mentioned schedules which are in compliance with the local government directions.

Please note that despite the lifting of the national indoor face mask mandate, we continue to recommend the voluntary wearing of masks by all Executive lounge guests in the interests of health and safety. 

• Operation hours of the Executive Lounge: 6.30 am - 10.00 pm 
• Well-being Breakfast: 6.30 am - 10.00 am 
• Evening Hors D'oeuvres: 4.30 pm - 9.00 pm

* For your safety, Evening Hors D'oeuvres can be accessed once per night for 1 hour.

Operation hours and the above-mentioned information are subject to change depending upon the government mandates. Thank you for your consideration and kind understanding.

If we may be of any further assistance, kindly contact ‘At Your Service' at 82.2.6282.6262.