Age Requirement
Guests must be 18 years or older to check-in. Guests under the age of 18 years must be accompanied by an adult for the duration of stay.
Check-In Verification
All guests must be registered. Valid physical ID or passport is required for identity verification. Some rates may also require company identification for verification.
Check-In & Check-Out Time
Official check-in time is from 3:00 PM and check-out time by 12:00 PM, unless otherwise stated. Early arrival and late check-out is not guaranteed and subject to availability.
Cash Advance
Cash advance services are not available.
Additional Occupants
Additional room occupant is chargeable at S$80.00++ per person per night.
Extra bedding is not available for the following room categories: Astor Guest Room, Astor Grand Deluxe Double & Lady Astor Double.
Legal Drinking Age
Alcoholic beverage service is restricted to those 18 years or older with valid identification. In accordance with government regulations, alcoholic beverage service is available during permitted hours only.
No Party Policy
In accordance with maximum room occupants in view of fire safety regulations mandated by the local authorities, the Hotel has a strict No Party Policy.
No Pets Policy
Except for guide dogs, the Hotel maintains a strict No Pets Policy on premises.
No Smoking Policy
This is a smoke-free Hotel. Smoking is strictly prohibited on premises. A cleaning fee starting at S$350.00++ will be charged to any guest who violates the No Smoking Policy.
Parking
In-house guests enjoy one complimentary parking coupon per night stay at the Hotel or S$10.00 per car daily for valet parking.
Room Occupants
For the safety of all guests, please be advised of the maximum room occupancy of each of the Hotel’s room categories. A maximum of two guests is permitted to stay in an Astor Guest Room. A maximum of four guests is permitted to stay in rooms with double beds. The Hotel reserves the right to vacate from Hotel premises, non-registered guest(s) and/or any additional guest(s) exceeding the maximum occupancy allowed for that room type.
Visitors Policy
In the interest of the well-being and security of all guests, all visitors are required to register at the Front Desk and are requested to leave by 10:30 PM. Please be advised that a maximum of five persons including registered room guests and visitors is permitted in a guest room or suite at any one time in accordance to fire safety regulations. The Hotel reserves the right to vacate from Hotel premises, any additional visitor(s) exceeding the maximum persons allowed per room.
