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  • WHAT TO EXPECT

Welcome to Hotel Nia, Autograph Collection

Thank you for selecting Hotel Nia, Autograph Collection for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Menlo Park has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Upholding Marriott's Commitment to Clean and prevailing local and CDC guidelines, Hotel Nia has evolved virtually every aspect of it's operation to ensure the highest standards and safety and cleanliness. Highlights of this new operation plan include:

Arrival and Check-In:

  • Valet parking temporarily suspended. Self parking is available at a fee.
  • Social distance markers have been placed at guest reception and anywhere else were a line may form.
  • Plexiglass partitions installed at guest reception and food & beverage areas.
  • Mobile check-in and mobile key are enabled for contactless check-in.

General:

  • Facecoverings are required in all indoor public areas of the hotel including lobby, elevators, guestroom corridors.
  • Touchless hand sanitizer stations are located throughout the hotel.
  • All surfaces in public space including lobby, restrooms, pool deck, etc are sanitized at least every two hours by hotel staff.
  • Occupancy has been limited in all areas of the hotel including pool deck and dining areas.
  • Furniture in public space has been rearranged to facilitate social distancing.
  • All associates Complete Commitment to Clean Certification before they are permitted to work, plus daily temperature checks before each shift and continuous training on well-being protocol and use of PPE.

LOCAL HEALTH ORDERS

Housekeeping:

  • Special attention paid to sanitizing all touch surfaces including but not limited to light switches, handles/knobs, tabletops, bathroom surfaces, iron/board, luggage butler, telephones, beverage cooler and hair dryer. Television remote individually wrapped for sanitation.
  • Sanitizing wipes are provided in every guest room.
  • Guests are automatically enrolled in our Green Choice program, declining housekeeping services for the duration of their stay. Exceptions made upon special request.
  • Non-Essential items have been removed from guestrooms (for example coffee maker, bathrobe, etc.). Some of these items are available upon special request for pickup at guest reception.
  • No room deliveries are permitted to ensure physical distancing.

Fitness:

  • Fitness center is temporarily closed with select equipment moved to the backyard for outdoor fitness.
  • Machines are sanitized between guest use, at least once every two hours.
  • Additional sanitizing wipes available for guest use.

Pool and Backyard Gardens:

  • Capacity reduced at the pool to facilitate safe physical distancing.
  • Hot tub temporarily suspended.
  • Plenty of outdoor space to relax, read, and recreate with safe physical distance.
  • Seating rearranged to facilitate social distancing.
  • Lawn games available to borrow at guest reception, sanitized before guest use.
  • Fire pits open with advance reservation. S'mores kits available for purchase at guest reception.

Dining:

  • Outdoor dining and take-out only. No indoor dining permitted.
  • Room service temporarily suspended.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Click to view the latest update regarding availability of Hotel Nia's amenities and services.

OUR SERVICES

Porta Blu Restaurant & Lounge is open with modified hours and menu. Due to local regulation, only outdoor dining and take-out are permitted.

PORTA BLU RESTAURANT

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Temporarily suspended
  • Welcome Gift: Temporarily suspended
  • Late Check-Out: Honored based on availability for Gold and above members
  • Mobile Check-In/Check-Out: Honored
  • Mobile Key: Honored
  • Mobile Dining: Temporarily suspended
  • Mobile Guest Requests: Temporarily suspended

 

Need Help?

Contact Hotel Nia, Autograph Collection for additional hotel concierge recommendations. We look forward to seeing you soon!

+1 650-900-3434
200 Independence Drive, Menlo Park, California, USA, 94025