WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

• Signage throughout our hotel will remind guests to maintain social distancing. Seating capacities have been revised in our lobby, restaurants, fitness and spa area in accordance with Indonesian government guidance.
• Hand sanitizer stations are available in high-traffic areas.
• Temperature check is observed for all guests and staff entering the hotel premises.
• Self-Parking recommended, valet service available on request.
• Marriott Bonvoy™ mobile application for a faster, contactless check-in. ID card upon arrival still required.
• All guest rooms are disinfected and ready to use.
• Face coverings are required to be worn in hotel public areas.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms, includes:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including lobby, restrooms and elevators as well as provided hand sanitizing stations in high traffic areas.
• Housekeeping services: Have been revised to limit staff interactions and rooms will be serviced after the 2nd night of stay as standard. Daily service is available upon request before 10 am.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Room Amenities:

• Minibars - Have been emptied and will be available only upon request.
• Literature including Magazines, Books has been removed from rooms.
• Special attention to high touch points during sanitization of kettles, remote, door knobs, switches, chair armrest, safe deposit box, phone, toilet seat and roll cover.
• Sanitizing Kit are available on the rooms.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Open, limited capacity of 50% and available for open space function.
• Spa: Open, reservation required and limited capacity.
• Outdoor Pool: Open, with reduced capacity. Enhanced cleaning protocols practiced.

We have revised service and seating standards across our Restaurants and Bars. Digital menus are available via QR codes in all areas. We strongly recommend advance booking, use of contactless payments or credit/debit card payments.

• Island Restaurant: Resort semi-outdoor restaurant serving international food and drinks overlooking the private beach and Pulau Lengkuas. Open for breakfast and All day dining.
• Room Service: Room service orders will be delivered at door step to minimize contact.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed. 
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Set menu / a la carte menu option available
• Welcome Gift: Available, as per standard
• Late Check-Out: Available, as per standard
• Mobile Check-In/Check-Out: Mobile Check In available. ID to be presented at Front Desk on arrival.
• Mobile Key: Available, as per standard
• Mobile Dining: QR code enabled menu available in restaurants and room service.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

For the Health and Safety of our Guests & Associates, the following precautions are in place during your event:

• Social distancing measure of more than two meter which include space capacity limits in public areas and hall set up.
• Hand sanitizer stations in public areas and event spaces. Temperature check upon arrival and face coverings are mandatory for all guests.
• Vendors are also required to follow the same protocols.
• Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout the day of high-touch areas and audio visual equipments.
• For small group size of less than 30 pax, food may be pre-boxed/pre-packed.
• Increased number of assisted buffet counters for group size above 30 pax.
• Staggered arrivals, departures and breaks. Queuing may be required.

Our dedicated event planner will work with event organizers on the implementation of protocols and procedures specific of your event.

All of the precautions are subject to change with updated government guidance.

Indonesian citizens are eligible to travel as long as a COVID-19 free result Health Certificate is presented. Additionally, travelers are required to provide specific documentation based on their category and destination upon traveling. Click Travel Restrictions to Indonesia for more detailed information.

For departures from regions that do not have a COVID-19 test facility, travelers may substitute it with a Health Certificate showing symptom-free influenza-like illnesses issued by a hospital/community health center doctor.

Outbound Indonesia: Travelers are advised to refer to each destination country's policy and information from the government, embassy, and related authority's website or IATA Travel Center here.

Inbound Indonesia: Foreign travelers are not allowed to enter or transit in Indonesia. Foreign travelers with an exemption to enter Indonesian territory, please refer to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020. Click Travel Restrictions to Indonesia for detailed information.

Health Certificate Validity
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

• Health Certificate with a non-reactive Rapid test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with flight destined to Biak, results are valid for a maximum of 7 days from the health facility issuance.
• Health Certificate with a negative PCR/Swab test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with International flights to Jakarta/Surabaya/Denpasar, the PCR/Swab test results are valid for a maximum of 7 days from the health facility issuance.