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  • WHAT TO EXPECT

Welcome to Moxy Tokyo Kinshicho

Thank you for selecting Moxy Tokyo Kinshicho for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

MEMORABLE HOTEL EXPERIENCES

Your Tokyo experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the hotel. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Tokyo has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our bar & lounge, library and gym in accordance with the Japanese government guidance.
  • Hand sanitizer stations are available at the entrance, the front desk, elevator hall, gym and restrooms in the public areas.
  • Partitions have been installed at front desks and bar.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival at the front desk by the Japanese government act. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Moxy Crew throughout your stay via the Mobile Chat option and upon check-out your invoice will be delivered via email on request.
  • Face coverings are required to be worn in hotel public areas.

In line with Marriott's Commitment to Clean, we have enhanced our cleaning practices throughout our property including guest rooms, gym, F&B outlet and meeting rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, bar & lounge and library as well as provided more hand sanitizing stations.

Housekeeping services: Every guest room is thoroughly cleaned and disinfected prior to your arrival.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request
Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

Gym : Open, reduced capacity, advance booking required. Time limit is in place to enable enhanced cleaning protocols. Face masks and social distancing encouraged. Frequent deep cleaning of all gym equipment between guest usage.

We have reduced our bar & lounge capacity with seatings allocated in accordance to the local government regulation with at least one meter spacing between tables and seats.

Moxy Bar & Lounge:
Breakfast: 7am - 10am *Only set menu will be served.
Lunch: 11am - 2pm
Snack/Drinks: 11am - 10pm (LO 9pm)
*In response to coronavirus prevention measures, the number of people per group is limited to up to four people per group.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Not available
Lounge Access: No lounge access
Welcome Gift: 250 points per stay for Gold Members, 500 points per stay OR 10USD F&B credit per day per member for Platinum Elite, Titanium Elite and Ambassador Elite Members.
Late Check-Out: Gold Member subject to availability till 2pm. Platinum Elite, Titanium Elite and Ambassador Elite Members subject to availability till 4pm.
Mobile Check-In/Check-Out: Available
Mobile Key: Available. It is required to present ID at the front desk in accordance with the Japanese government guidance to provide a Mobile Key.
Mobile Dining: Not available
Mobile Guest Requests: Available

  • Following local guidance for events and developing additional operational resources like room set-up charts to support social distancing.
  • Enhanced cleaning protocols for all meetings and event spaces.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Japan, please refer to Japan National Tourism Organization Coronavirus (COVID-19) advisory information: https://www.japan.travel/en/coronavirus/

 

Need Help?

Contact Moxy Tokyo Kinshicho for additional hotel concierge recommendations. We look forward to seeing you soon!

+81 3-5624-8801
3-4-2 Kotobashi, Sumida-ku, Tokyo, Japan, 130-0022