WHAT TO EXPECT

The following measures have been taken to ensure a safe and healthy experience:

• The hotel team has increased the frequency of cleaning and disinfection, with emphasis on high traffic areas such as elevators, lobby, and public washrooms. Hand sanitization stations can be found throughout the hotel with signage to encourage usage.
• The use of face masks is not mandatory for guests. Face masks and PPE kits can be provided free of charge to guests upon request. Associates are still required to wear face masks following propriety policy.
• Mobile check-in and key via the Marriott Bonvoy™ mobile app.
• Valet parking is currently not available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. 
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Open 24/7. 
• Sauna: Available to guest at the fitness center.
• M Club: Accessible 24/7. Breakfast served from 6:30AM to 10:30AM and canapés from 5PM to 7PM.
• Restaurant: Open from 6:30AM to 10:00PM for breakfast, lunch and dinner. 
• Bar: Opened daily from 11AM to 11PM.
• In-Room Dining: Take out from the restaurant is available. Order from your room or restaurant. Food must be picked up directly at the restaurant.  
• Parking: Indoor self- parking at Marriott/Place du Canada. Extra fee.

The hotel is very excited offer you a brand new dining experience. Our newly opened restaurant-bar LLOYD is directly accessible from the lobby of the hotel. The restaurant is currently opened for breakfast, lunch and dinner and the bar is opened daily. 

For more information, please visit or call the front desk and our associates will be pleased to assist you.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Currently not available
• Lounge Access: The M Club is undergoing a complete transformation and will remain closed until February 2021.
• Welcome Gift: A welcome amenity and a personalized note is offered to all of our Bonvoy members
• Late Check-Out: We are pleased to let you enjoy the room and the view. Kindly review the options with the front desk.
• Mobile Check-In/Check-Out: This feature is available at the Montreal Marriott Chateau Champlain.
• Mobile Key: This feature is available at the Montreal Marriott Chateau Champlain
• Mobile Dining: This option is available through Uber Eats or Skip the Dishes.
• Mobile Guest Requests: We are pleased to communicate with you through technology.

We are thrilled to share that the Montreal Marriott Chateau Champlain has been completely transformed and offering a totally redefined experience. We hope you will enjoy our new hotel and unique facilities.