WHAT TO EXPECT

Please be aware that our resort is cashless and accepts credit card only, including at the front desk, food and beverage locations, retail, special events, parking, etc. Guests can convert their cash into $20 - $500 gift cards at Cash-To-Card kiosks located next to our Bell Stand or across from Old Hickory.

On-site parking fee: $29 daily, plus tax, per day

Valet parking fee: $49 USD daily, plus tax, per day. Valet is available for ADA 24/7 at a discounted rate

In and out privileges are for overnight guests only.

Pets are not permitted on property. Service animals are allowed.

Guests with existing reservations for any future arrival date can make changes or cancel their bookings at no charge up to 5 days before their scheduled arrival, provided it is done before 11:59 pm local hotel time.

Please note that this policy may not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

Important Information:

Some exclusions may apply. Please refer to the property's Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.

Reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.

For group organizer questions on terms or conditions of group contacts, please contact the hotel.

Professional photographers are not permitted for still, video or drone photography sessions on the resort's private property. Families are welcome to capture their own memorable moments with personal "snap and shoot" cameras, iPhones and non-professional cameras. Meeting planners or local/social catering customers are permitted to have professional photographers to capture images for their events in their contracted event space only; other public spaces of the hotel are excluded.

Resort Fee/Amenities – $28/day

We are committed to providing our Guests with a robust array of amenities to ensure the best possible resort experience. The daily resort fee of $28 plus tax per day includes:

• Enhanced high speed Internet access in guest rooms
• Wireless Internet Access in Public Areas and Convention Center on a Shared Network
• Daily bottled water in guest room (2)
• Daily Fitness Class with professional instructor
• Daily Dry Cleaning Credit of $10 per room
• Daily 2hr Bike Rental for two people
• Use of Cowboy Golf Course Practice Facility for two with unlimited range balls for driving range, chipping & putting - TEMPORARILY CLOSED FOR RENOVATION
• Access to the Grapevine Shuttle Service, based on availability
• $10 off any spa 50+ minute service
• Complimentary Hank Scavenger Hunts (2)
   

In-Room Amenities:

• In-Room features include a safe, refrigerator, and dry cleaning (charges apply). For your convenience, the in-room TV has connectivity to Netflix and Hulu, which can be accessed via your personal accounts.
• For hotel information, you may turn on your TV and select from the list of options.
• For more Guest Room Information click here.