New Normal Service

Yokohama Bay Sheraton Hotel & Towers is introducing a new service called the "New Normal Service" that adapts to the new age and value. We strive to put the best smile on everyone by providing hospitality in accordance with the latest standards of cleanliness.


Request to Customers
  • We are implementing temperature screening of all guests, and those with a fever of 37.5°C (99.5°F) or higher may not be allowed to enter the facilities. Your understanding and cooperation will be deeply appreciated. 
  • Upon entering please use a hand sanitizer. 
  • We sincerely apologize for those who have a fever or who are not feeling well, but please refrain from visiting us. 
  • If you are not feeling well during a meal, please tell an associate near you. 
  • We have placed hand wash and/or hand sanitizers in every restroom in our hotel. We ask your cooperation in washing and sanitizing your hands. 
  • At the time of check-in, if deemed necessary we may ask you about your travel history, including transit points prior to arriving at the hotel. If you are having symptoms such as coughing or fever, please tell us immediately. In addition, we have thermometers for use by hotel guests. 
  • When a line forms, we ask for your cooperation in keeping proper social distance by standing certain distance from the other guests.
Measures for Table Setting
  • For cutlery (forks, spoons, chopsticks, etc.), we will prepare a set for the number of people. In addition, to prevent droplet infection, the service associate wiII bring your cutlery with your food
  • Place mats will not be installed in consideration of hygiene 
  • We provide individually wrapped hot/wet wipes 
  • After and before meals, tables will be wiped down with alcohol spray
Measures for Food Services
  • Our kitchen Associates are required to wear facial masks and sanitary gloves at all times.
  • In accordance with the cleanliness manual, cookware are washed after use and stored in designated, clean storage area.
  • Condiments are provided individually. 
  • We use alcohol disinfectant to clean high-touch surfaces such as service counters and kitchen wagons used by our employees every hour.
Measures for Drink Services
  • Our beverages associates are required to wear facial masks at all times. 
  • Glasses are handled in accordance with the cleanliness manual
Measures to Avoid Clusters

We are implementing the following measures in order to prevent the “Three Cs”: close spaces, crowded places, close-contact settings

  • Air ventilation within our facilities are operating in accordance with regulations issued by Kanagawa Prefecture in order to prevent “closed spaces”.
  • Tables are setup to enable sufficient spacing between seats in order to prevent “close-contact settings”.
  • Reservation times and duration of use for facilities are managed in order to prevent “crowded places”.
  • We are restricting the use and the number of users of smoking areas in order to prevent the “Three Cs”.



Measures on Ordering/Payment Systems
  • Some of our restaurants have introduced a system that enables Guests to order and make payment on their mobile phones. When a menu is used, we clean it with alcohol disinfectant after each use to ensure cleanliness. 
  • Acryl boards have been installed at the front desk and Bell Captain’s desk in order to prevent droplet transmission. Moreover, we use cash trays to exchange bills and coins in order to avoid direct contact.

Initiatives in Public Spaces:

As of June 10th, 2020   Yokohama Bay Sheraton Hotel & Towers

Placement of Additional Hand Sanitizers

Additional hand sanitizers are placed throughout our facilities, including at each hotel entrance, restaurants, and public bathrooms, to create an environment that makes it comfortable for customers to use our facilities.

Improving Cleaning and Disinfection

We use alcohol disinfectant to clean high-touch surfaces of our equipment and facilities such as doorknobs and elevator buttons every hour.

We clean and disinfect our guest rooms, restaurants, and kitchen in accordance with Marriott International Hygiene Management Program, a global program that introduces a new standard of hotel cleanliness and disinfection to ensure Marriott guests enjoy an even cleaner and safer stay.

Use of Face Coverings (masks)

All associates are required to wear face coverings (masks) in consideration of your health and safety, and public health.

Initiatives with Associates

Cleanliness Champion

The hotel has assigned a Cleanliness Champion and Section Leader to each facility to regularly check the hygiene and provide guidance to associates.

Checking the Physical Condition of Associates

All associates are required to conduct daily self-health assessment including temperature measurement and overall physical condition assessment before coming to work and starting work, and record and manage the results on a health check sheet. If an associate has a fever or other symptoms, he/she is required to stay at home.

Wearing a Mask When Commuting

All associates are required to wear face coverings (masks) when commuting.

Staggered Work Hours

Associates in the Heart of House are encouraged to avoid peak commute hours to help to prevent infection.

Disinfection Prior to Entering Facilities

Associates are required to use hand sanitizers when entering the facilities.

Use of Clean Uniforms

Associates change uniforms every day they work, and always wear clean uniform.

Washing Hands and Gargling Thoroughly

In accordance with the hygiene management manual, we wash our hands for 20 seconds, gargle, and use hand sanitizer every 20 minutes during work.

Use of Hand Sanitizer Thoroughly in the Backspace

Associates working in the office spaces are instructed to sanitize their hands after entering our facilities and after using the restrooms, in order to maintain clean hands.
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