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Reviews

Courtyard by Marriott Austin-University Area is rated 3.4 out of 5 by 579.

Rated 2 out of 5 by MarkB from Meh Rooms were overpriced. Outside appearance wasn’t great. Staff was competent but that’s about all I can say. No breakfast or coffee other than the (as I’ve already stated) overpriced bistro in the lobby. Will not stay here again.

Date published: 2019-04-17

Rated 1 out of 5 by ChrisW from Drab place in strange city Austin is very expensive. Thought that this hotel brand would be nice and not too far away from UT. Area sketchy. Decent Mexican restaurant next door though. Anyway you have to make a reservation for a parking spot. Weird. No problems, just drab hotel in sketchy area of town. Expected more from Marriott. People not overly friendly either. Disappointing. Will not be back. Breakfast closed at 9:30. Pool looked dirty.

Date published: 2019-04-15

Rated 3 out of 5 by JC from New staff, friendly but need more training Great staff that were pleasant. Lots of new personnel that need more training. Customers need answers to plan their next morning or day. Need breakfast menu displayed. Did not know about the dinner discount until comparing notes with other colleagues. Was not properly informed during check in.

Date published: 2019-04-13

Rated 3 out of 5 by MB from Funeral trip Needs upgrades compared to other Courtyards.

Date published: 2019-04-10

Rated 5 out of 5 by Rich from Nice staff The room was clean and kept that way. The desk staff was very friendly and responsive.

Date published: 2019-04-10

Rated 2 out of 5 by HLP from Housekeeping kept found items My husband and I checked out and realized a few hours later we left a pair of shoes and a hat in the room. I called and was told housekeeping would call me back. Housekeeping did not call me back and I called again, the gentleman put me on hold said he talked with housekeeping and our items were not there. I know our items were there as they weren’t in our luggage. So, that means the housekeeping team kept them and didn’t turn them into lost and found.

Date published: 2019-04-09

Rated 1 out of 5 by KenDuncan from Old hotel with poor housekeeping Was given a handicapped room next to the elevator. Light broke and when they fixed it, it wouldn’t shut off. Bathroom smelled of sewage and they never cleaned it while i was there over 6 days. Just replaced the towels and made the bed

Date published: 2019-04-06

Rated 3 out of 5 by LorraineC from Will never stay here again This hotel offers very little, poor service, canned foods, and in need of refurbishment

Date published: 2019-03-31

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