Rated 4 out of
5
by
MelDear from
Almost perfect
If you’re looking for me in Asheville, this is likely the hotel you’ll find me at. If big bouquets of flowers in the lobby and hot cookies in the afternoon is your thing, nope. Lots of other hotels have more swag, but you’ll pay for it. Four Courts has everything you need in a simple hotel room with a great staff.
Date published: 2018-10-21
Rated 1 out of
5
by
anonymous from
Train, Train, Train
Room ac unit not functioning correctly. Brought this to the attention of the front desk personnel multiple times and at know time did anyone offer to us to change rooms. AC unit never was repaired. Also, bathroom shower head sprayed water due to either a small crack in unit or wasn't installed correctly. I repaired it myself. Also, as a SPG member every SPG hotel I have ever made a reservation at, upon our arrival the front desk acknowledged us as SPG members and usually we were given the option of 500 SPG starpoints or a free drink. None of that was ever offered.
Date published: 2018-10-09
Rated 1 out of
5
by
Anonymous from
Very disappointing
While we were thrilled at the variety of shops, museums and restaurants in downtown Asheville, we were very unhappy with our accommodations. The hotel needs a complete overhaul. It's rundown, shabby, out of date and over priced.
Date published: 2018-10-09
Rated 4 out of
5
by
Frequenttraveler from
Four Points
Comfortable and over all friendly atmosphere, good price
Date published: 2018-10-09
Rated 1 out of
5
by
Janfromny from
This hotel needs to be renovated
Yikes, this is the worst hotel I have been in awhile (I stay in similar hotels - about 15-20 nights per year). Room was musty. A/C noisy with smelly air coming out - I had to turn it off. The mini fridge was was giving off a hot electrical smell - I had to call the hotel engineer to have a look (they were prompt and friendly). There was a large dead bug on the arm chair. Carpet is very worn, and there was lint pile up on the edges. Walls are thin - heard my neighbor's tv for hours. Could only charge my phone from one side of the bed. Desk had not been wiped down, so I did not put anything on it. I could not wait to leave.
Date published: 2018-10-08
Rated 3 out of
5
by
ConnieL from
Disappointed traveler
Four Points seems to reserve the worst rooms for guests who use points to book. We tolerated this when the points needed were less than 8,000 per night but now that the points have been increased to 25,000 I can't say it is worth it.
Date published: 2018-10-07
Rated 2 out of
5
by
FrankB from
Poor quality for price.
The stay was adequate by the slimmest of margins. As an airline pilot that stays in hotels 8-12 nites a month, I know a well cared for property. This was a couple "get away" for my wife and I. One or two of the below could have been overlooked but cumulative......poor rating at best. Issues:
- AC rattled all night. Shaking and calling produced no relief.
- Toilet "ran" all night. Tank has a leak into the drain htus needing replenishment.
- Dogs barking in hallway.
- Restaurant staff allowed bare feet....even when I pointed it it.
- Bed comforter matted and smelled like wet feet.
- No manager on duty....thus above items left unsatisfactory.
Date published: 2018-10-02
Rated 2 out of
5
by
DavidN from
Great Location! Needs updated
The location is fantastic! It’s within walking distance to everything downtown Asheville has to offer. Unfortunately, it’s just dated. If this Four Points was renovated and brought up to the standard of other Four Points I have stayed at, this one could easily be a 5.
Date published: 2018-09-25
