Rated 2 out of
5
by
PWard from
Bad experience
This was one of my worst experiences at Marriott property. My non-smoking room smelled like cigarettes and air freshener. The furniture and throw pillows were filthy with obvious stains. Are used a drinking glass from the cupboard to pour a glass of milk, then saw there was a brown substance at the bottom if the glass. We were so disgusted we washed all the dishes. The shampoo, conditioner and body wash dispensers in the bathrooms were all empty. We had to flag down a housekeeper to get supplies. The housekeeper never came around to make up our room on the first day of our stay. The plug next to the vanity did not work at all, even after pressing the GFI button. So we could not use a hairdryer in the bathroom. Talking to someone at the front desk made no difference. None of our concerns were ever addressed. Talking to other guests and reading other reviews shows that our bad experience is typical of this location.
Date published: 2018-09-20
Rated 3 out of
5
by
SSP from
My vacation stay in Nashville
I used to love to stay at the Residence Inn. Avoided review but they were insistant. Dont feel Management and staff in sinc. Maybe retraining needed in communication.
Needed product for shower, instead refreshed room and forgot the product. Dirty blanket for hideabed, called and replaced immediately. Appreciated that. It could have been a better stay, as my companion not happy about shower product no5 being delivered/replaced.
Date published: 2018-09-18
Rated 1 out of
5
by
CC from
Not a clean place to stay
Towels and bed sheets seem old. Stayed 3 nights and garbage cans inside our room did not get emptied 2 out of 3 days. We found an empty cigarette box in our bedroom when we got back to the room one day. Was the cleaning staff smoking in our bedroom??
Date published: 2018-09-11
Rated 4 out of
5
by
Anonymos from
Beautiful Property, Needs Attention to Detail
There were three aspects to my stay which were less than stellar. First of all, the shampoo and conditioner in the shower were empty. I understand these containers cost less than the mini toiletries. If you decide to use these, please make certain they get refilled. Second, the one treadmill in the fitness room did not work. Part of your preventive maintenance program should include checking equipment such as what is in the fitness room, so staff finds and addresses it - not guests. Third, and lastly, as I departed about 9:00 am, maintenance staff were pressure washing the stairwell (my suite was ground floor). It was difficult to get their attention to turn off the water. Once they did, I still got wet with who knows what was in the fluid, as I left my suite. When I checked out, the clerk was less than enthusiastic stating I can give you 500 additional point and there is not much else I can do. This, is totally unacceptable, to me. I recommended they alert maintenance staff to check for occupants before performing maintenance which could impact your gusts. The desk clerk did not seem to care, or make eye contact with me.
Date published: 2018-09-08
Rated 5 out of
5
by
LorifromMichigan from
Five Stars
I highly recommend the Residence Inn Nashville Airport. The location was perfect for going downtown Nashville, heading towards Grand Ole Opry. The expressway access was very accessible. The Residence Inn was very clean and roomy. I love the full-size refrigerator, stove they provide dishes utensils. Anything you might need. Very clean. All the staff was extremely polite and helpful the property was very well-kept I will definitely be staying there again. If flying in and out of town being 5 minutes from Nashville airport was nice too.
Date published: 2018-09-08
Rated 2 out of
5
by
Mit from
Mit
As stated above, poor communications from checkin staff and lack of attention to dutys
Date published: 2018-09-07
Rated 5 out of
5
by
SheldonL from
steady, private, supported
everything worked, when you travel without complaint, that's a sore!
Date published: 2018-09-07
Rated 5 out of
5
by
No from
Great job
I had a very good stay and really enjoyed myself and will return
Date published: 2018-09-04
