Rated 2 out of
5
by
InnOften from
Lack of pride and ownership
This was my first time using Sheraton/ Four Points and did not enjoy the visit. I have been a loyal Marriott guest and enjoy their brand and consistency. This hotel looked like a lot of things get swept under the rug which tells me there is a lack of pride and ownership from the staff, manager and owners. Maintenance issues listed below.
1. The bathtub did not have a stopper (had to use washcloth to bathe toddler)
2. There is no easily accessible plug for your phone without having to move nightstand.
3. The tub spout was loose (had to hold to lift shower plug)
4. There was bright pink neon fingernail paint all over the bathroom and room floor.
5. The alarm clock was still set to wrong time (made me late)
6. There were hairs in the bathroom (that were not mine)
7. Holes (small) in the room and bathroom, definitely needing touch up paint throughout (room looked very used and felt unclean)
8. There was no bath soap in the dispenser. Had to use shampoo as body wash.
Date published: 2018-11-07
Rated 2 out of
5
by
Jen612 from
Adequate at best
Run down, HVAC is incredibly loud in the rooms, and cabinets are literally falling off the hinges in the breakfast area.
Date published: 2018-10-20
Rated 5 out of
5
by
Jessica from
Stay at the four points
I loved my stay at the four points I’ve actually stayed there twice this week
Date published: 2018-09-13
Rated 1 out of
5
by
ohno2018 from
This hotel needs help and major improvements
Hotel was dirty. Conference room had roaches. Wasn't cleaned daily. Diet from bathroom was swept toward beds.
Stains on sheets and towels.
Food undercooked at restaurant.
Pool had green tint.
Gym equipment broken and unsafe.
Date published: 2018-07-14
Rated 5 out of
5
by
Hanq65 from
This hotel was very relaxing
I enjoy the quiet and peace and the soft confort in the room. The hotel was very clean and the staff was very friendly and helpful.
Date published: 2018-07-11
Rated 4 out of
5
by
Fontanezhm from
Excellent Staff
I enjoyed my stay at the hotel. My biggest complaint was the lighting in my room. There was no light beside the one small lamp in the living room.
Date published: 2018-06-23
Rated 5 out of
5
by
Kylene38 from
Absolutely amazing staff!!!!
I was scheduled to stay at the Four Points Huston Hobby Hotel for a week long work trip.
I arrived on Sunday and being new to the area, as in I'd never ever set foot on Tx soil, I was first welcomed by the shuttle driver at the airport.
When I arrived at the hotel I met Miracle at the front desk to check in. Being in the customer service industry I understand what true above and beyond service really is and Miracle and DaLana delivered with 5 stars!
Miracle was absolutely positively the most welcoming, friendly and attentive front desk staff I have ever met. She made me feel as I wasn't alone in a foreign city all by myself. She answered all my questions, made suggestions for dining and sightseeing options and helped me with my luggage all with a huge smile on her face! I left the hotel on Friday feeling like I had made a new friend in Huston. Thank you Miracle from the bottom of my heart!!
DaLana the hotel Manager also provided not only me, but my whole work group of 14 top notch service! She was extremely friendly and attentive and made sure our whole group had the things we needed each and every day! She never once seemed distracted or frustrated with our daily ever changing needs. She approached every situation with a warm and gentle smile and asked is there anything else I can do.
DaLana THANK YOU from all of us!
Date published: 2018-06-09
Rated 1 out of
5
by
lifetimepltdude from
this place misses at every opportunity
my fun stay started with the shuttle. they run every 10 minutes, but it took 45 minutes for him to pick me up.
I got in late, so I was looking forward to the self described 4 star restaurant. turns out its a 6 seat bar and 3 high top tables. the soup was fresh out of the can and my dog wouldn't eat it.
the room itself seemed nice. until the guy next door got on the phone. I heard every word. I heard every time he got up to pee. I head every step the person above me took. this was the least insulated, loudest room I have ever experienced.
the next morning at breakfast the restaurant hadn't magically improved over night. it took 20 minutes to get oatmeal, then the server forgot to bring a spoon, just like he had forgotten for the guy next to me. I ordered coffee and was told to "get it yourself" from the self serve across the room.
they were supposed to email me my receipt. I'm still waiting...
the bottom line is this place looks ok from the outside, but it is a poorly managed dump. stay away!
Date published: 2018-05-25
