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Reviews

Marriott Orlando Downtown is rated 3.9 out of 5 by 302.

Rated 1 out of 5 by Anonymous from Major Disappointment I am a long-time Marriott guest and avid fan of Marriott hotels as a rule, but this hotel was terrible. The absolute worst stay of my career - and I will never visit this hotel again. Here are the specifics: 1 - We were expecting a suite upgrade. Upon check-in on the evening of Tuesday, 11/26/19, we were told by the front desk manager that our request had been denied - and that we shuld have received an email telling us that. (We did not receive any communcation after being told we were eligible for a suite upgrade.) 2 - The room we were given was on the 14th floor and it had a terrible musty odor. My daughter has severe asthma, and so we left that room and asked for another room. 3 - We were then moved to the 7th floor into a fairly small room with one king bed and a pullout (we needed two beds). 4 - We stayed in the hotel from Tuesday 11/26/19 through Sunday 12/1/19 - for a total stay of five (5) nights. Our room not serviced by housekeeping on four of our five days - until we complained. We were told that housekeeping had until 5:00 PM to make up the rooms, but on two of the four days, they did not show up until after 5:00 PM. 5 - Additionally, the room did not have an adequate supply of hot water - and our showers were always luke warm to cold - despite complaining several times... 6 - We asked for extra towels and shampoo and conditioner every day - and received these amenities only once during our stay. 7 - On Saturday, I called and requested the room be serviced early as my family had dinner engagements that evening, and we needed to get showered and be on the road by 6:00 PM. My family went to Disney that day - and arrived back at the hotel tired and needing to get ready - but the room was not made up. 8 - In response to my request for the housekeeper to "come up early" to service our room, I was again told you had until 5:00 PM to service the rooms. I explained our situation and asked for an early service. This call was made at 2:30 PM. I was told they would send someone up right away... but no one showed until 4:56 PM - four minutes before the 5:00 PM. I found this response to be fairly insulting. 9 - When we have had issues with any Marriott service before, we would always ask to speak to a manager to try and resolve the issue before it became a problem - and my wife did that on day three of our stay. The manager apologized and stated they would do better - but nothing happened. Terribly disappointing.

Date published: 2019-12-03

Rated 5 out of 5 by BrianC from Great stay! A great stay in a completely updated hotel. The rooms are big, no carpet and comfy beds. I couldn’t be happier with my stay. Highly recommend!

Date published: 2019-12-02

Rated 5 out of 5 by MD from Great stay Creative check in with the Jenga!

Date published: 2019-12-02

Rated 4 out of 5 by JJYOUNG from Nice, updated hotel Hotel staff was professional, and friendly. Hotel was nice, updated, and offered all amenities you would need.

Date published: 2019-11-28

Rated 4 out of 5 by charmw68 from One night stay at the Marriott Orlando Downtown Hotel We had a great time during our stay at this hotel. The rooms are clean and the beds are comfortable. The hotel is also within walking distance of the Amway arena which makes for a great exit when the game is over. No waiting in long lines as drivers try to exit. No trying to find your Uber driver. You just walk about six blocks and you are back at the hotel. The restaurant is also a great place to stop after the game for a light meal or coffee and dessert.

Date published: 2019-11-20

Rated 1 out of 5 by John from Awful cheap rooms A hotel to be avoided. Plastic floors in rooms and cheap furniture. Rooms look like some super low rent area motel. Really and truly awful. Not sure what the heck Marriott is doin to its properties these days. Also this one has very noisy banging doors and thin walls. Tons of light comes in from the bottom of the room doors, too.

Date published: 2019-11-20

Rated 5 out of 5 by Brianna from Great service, safe, and clean hotel This location was perfect to walk to the Amway, dinner, and shops. The room smelt lovely and was clean and comfortable. We had no issues during our stay

Date published: 2019-11-19

Rated 5 out of 5 by kippeerroo from #Vamos Orlando City! Great place to stay for Orlando City events.

Date published: 2019-11-15

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