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Reviews

Element New York Times Square West is rated 3.7 out of 5 by 2239.

Rated 5 out of 5 by MrsRAW from Great Weekend Always a pleasant stay at the Element.

Date published: 2019-08-14

Rated 1 out of 5 by Debbie from Never again This was my third and final visit to The Element. There are too many competitors providing better rooms, better elevator service (we had to walk down 30 flights of stairs after waiting over 20 minutes for the elevator one morning) and better food.

Date published: 2019-08-12

Rated 1 out of 5 by Cory from Dissappointing I booked this hotel hopeful to find an easy place to stay while on regular work trips - I will not be returning again. The good: - Check in was easy - Engineer that assisted with air conditioning issue (see ‘the bad’) was very helpful and nice - Rooms are large - There is free breakfast and a roof top - neither of which I used The bad: - The air conditioner in my room smells awful. A cross between wet dog and rotting carpet. I got in very late the first night so just didn’t use it. The next morning, on my way to out to work, I told the front desk about the issue and was told an engineer would be up right away. I asked if I could switch rooms if the ac couldn’t be fixed and the woman said “of course - we’ll take care of you”. I didn’t hear anything and when I got back to my room and tried the air conditioner - it still smelled awful. I called the front desk and asked them if they had any notes about this as an engineer should have already been out and the man I spoke with was very rude. He said there were no notes because he was on a different shift so he had to send out an engineer to check on it. That was frustrating because I tried to get the issue fixed in the morning because I got back from work at 1030pm and just wanted to go to bed. He also said he couldn’t give me a new room because they were sold out and I could only switch rooms before 12pm, which was not mentioned to me when I first reported the issue and was not feasible as I was at work. Like I mentioned above, the engineer was very nice and put air fresheners in the ac unit and told me that an engineer could replace the unit in the morning. No one ever fixed the AC unit. I reported it to four different people. - the hotel doesn’t look clean. The elevators have dirty carpets and smell and the rooms have scuffs everywhere. - No steamer for your clothes. First hotel in NYC I’ve stayed at for business that hasn’t had this.

Date published: 2019-08-12

Rated 5 out of 5 by Cbwfrd19 from August Great place to stay! Everything within walking distance

Date published: 2019-08-12

Rated 5 out of 5 by Dvo from Great price Great place to stay for an affordable price. Located ideally and easy to move around the island.

Date published: 2019-08-10

Rated 4 out of 5 by Anonymous from Mejorar tarifas Todo muy bien, pero deberían tener una mayor flexibilidad en casos de un late checkout , o en una tarifa diferente Para el viajero que llega en la madrugada.

Date published: 2019-08-10

Rated 4 out of 5 by Andrea from NY 2019 L'hôtel est pas mal, mais la salle pour le petit déjeuner est trop petite, pas assez de places pour tout le monde. L'attente interminable pour les assenceurs est horrible. Par contre le petit déjeuner est super, complet, copieux. On a aussi apprécié les happy hours et la terasse en 40ème étage.

Date published: 2019-08-10

Rated 5 out of 5 by OntarioCanada from Element Times Square - would highly recommend Our recent stay at Element Times Square was excellent. The hotel location is very convenient to public transit. It's modern and clean. The room was efficient with a nice kitchenette and the bed was very comfortable. The internet was good, breakfast was included, and the Manager's happy hour was a nice bonus. I would highly recommend this hotel.

Date published: 2019-08-09

Element New York Times Square West Reviews - page 2

Element New York Times Square West

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