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Reviews

Fairfield Inn & Suites by Marriott Richmond Midlothian is rated 4.6 out of 5 by 282.

Rated 5 out of 5 by Carol from lovely stay I have stayed here several times and have always had a very good experience. Staff is friendly and helpful, breakfast is good and rooms are clean and nicely designed.

Date published: 2019-01-19

Rated 4 out of 5 by JMosby from Quick stay - excellent staff Our staff was wonderful. Staff was helpful in getting us where we needed to be and it was close to our event.

Date published: 2019-01-07

Rated 2 out of 5 by Elizabeth from Very poor check in We were part of a wedding block and multiple rooms were not ready at check in time. Some were 4+ hours behind and the only thing that was offered to make up for this was a later checkout. When another family member asked for some money off the room since they had been waiting 3+ hours after their contracted check in time, the desk rep responded that they were already getting the wedding block discount. This is unacceptable. My family has young children who needed to get ready for the rehearsal and take naps after traveling many hours and they didn't have their rooms ready nor did they make any real attempt to make up for their mistake. Also, there were gifts that were supposed to be distributed to the wedding block guests and we did not receive ours and others did not either. We will be giving you a negative google review as well.

Date published: 2019-01-04

Rated 5 out of 5 by Ron from Vacation stop Excellent new hotel. Staff was extremely helpful. Good location

Date published: 2019-01-03

Rated 5 out of 5 by Steve from Richmond Property Well appointed and maintained property with courteous and attentive staff

Date published: 2019-01-02

Rated 4 out of 5 by REZ from A nice hotel, but room-check in was very delayed The Fairfield Inn and Suites in Richmond Midlothian was up to par with similar hotels we've frequented in the past. The staff was friendly and helpful, but the timeliness of having the rooms cared for was disappointing. I was traveling with my family for a wedding and several of my other family member's rooms were not ready at check-in time; in fact, several were not ready until well after 6:00 PM! In addition, our room wasn't cleaned, and towels were not replenished. Likewise, the king-suite room we had did not have a bathtub, which was an inconvenience being that we were traveling with small children. Finally, although the pool area was very nice, it didn't have a bathroom, which again was a huge inconvenience. However, the breakfast area was very nice, clean, and replenished often and again, the staff was helpful and friendly.

Date published: 2019-01-02

Rated 5 out of 5 by Anonymous from Excellent Service, Wonderful Accommodations! Excellent Hotel Accommodations, professional, friendly and welcoming front desk staff!

Date published: 2018-12-28

Rated 3 out of 5 by Jim from STANDARD fare Just a normal hotel. I was happy to see that they had smart TVs. I wish they had some rooms with bigger tubs

Date published: 2018-12-21

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