What time is the check-in and check-out time?
Check-in is at 3pm and check-out is at 12pm.
What are the documents required at check in?
As local legal obligation, all guests, including children, must be present at check-in and show their government-issued photo ID document (EU citizens) or passport (non-EU citizens).
Do you accommodate early check-in/late check-out?
We can only guarantee early check-ins for rooms reserved the prior night at the full rate. We will do our best to accommodate late checkout requests, subject to availability. A charge of 50% of the room rate will be applied for checkouts up to 8pm.
What is the Florence city tax?
Since July 2011, facilities providing accommodation in Florence are obliged to apply a tourism tax. For 5 star properties, the city tax is € 8.00 per person per night for a maximum of 7 nights in a row. Children up to twelve years old and people who care for patients admitted to local hospitals are exempted from the city tax. For more details, please contact our concierge.
What is the hotel voltage?
Hotel voltage is 220 V. Please make sure to check the voltage of your equipment before usage.
Do you provide adaptors or converters?
Our concierge will provide guests with adapters but no converters are available. Please contact the concierge desk if you should need any.
Do you have safe deposit boxes?
For your convenience there is an electronic safe box in all rooms, with a person digit code. Safe deposit box is at your disposal also at front desk.
Do you have a business center?
A business center, located near the lobby, is at your complete disposal 24 hours a day, 7 days a week.
What does Internet cost?
The entire hotel is equipped with complimentary WIFI access for all our guests.
Which payment methods does the Hotel accept?
We accept Credit Card. Based on the law 2015, No. 898, approved on 22.12.2015 by Council of Minister, we remind you that we cannot accept payments in cash for amounts greater than or equal to 2.000€ for Italian guests and 15.000€ for foreign guests.
Can I pay for my stay in my own currency?
Yes, your credit card must support Dynamic Currency Conversion. This service is available to Visa and Mastercard customers in USD, AUD, GBP, CAD, HKD, JPY and CHF.
Can I pay for a hotel room for someone else?
In an effort to reduce the risk of credit card fraud and to protect our customer's card data, The St. Regis Florence follows Payment Card Industry compliance regulations and does not receive any emails containing credit card data.
Is it possible to smoke in the hotel?
Please note that smoking is not permitted in the common areas inside the hotel according to the Italian law.