WHAT TO EXPECT

The Nines has activated enhanced safety measures throughout the hotel to include informational signage, social & physical distancing & personal protection equipment. Food & Beverage options are available with occupancy limits & seating capacities that are in line with local and state mandates. Partitions are installed at valet, front desk, concierge, host/hostess stands. Partitions are also available for event registration desks & food stations.

Mobile check-in, housekeeping to enter room upon request, knock & drop room service available.

Valet and bell service is available upon guest arrival & throughout guest stay.

**Face masks are required to be worn by all guests when entering the hotel & when traveling throughout hotel public spaces & restaurants. This is a state mandate.

Please contact the hotel if you have additional questions on safety measures in place.

In keeping with Marriott's Commitment to Clean, the Nines has increased existing safety measures and initiated enhanced cleaning practices through our guest rooms and public spaces. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, specifically in high traffic & high touch point areas such as elevators, restrooms, fitness center. We have instituted physical distancing in all elevators, guest check in line's, fitness center, event/meeting space, restaurants. Six foot decals are placed in elevators and at guest registration to help guests practice physical distancing.
• Personal Protective Equipment (PPE): Required for our staff based on the activities being performed and based on direction by the local authorities. Face masks are required to be worn by guests upon entering the hotel and within all public spaces of the hotel, per state mandate.
• Electrostatic Spraying: Actively being used in cleaning with includes sprayers with hospital-grade disinfectants, to support enhanced cleanliness protocols.
• Door Seals or Door Hangers are placed on all guest room doors, once a room is cleaned and prepared for guest arrival.
• Stayover & Turndown service is on a request basis. Guests will need to exit the room while housekeeping enters to clean.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

• Valet Service: available - enhanced safety measures & protocols in place for parking cars.
• Bell Service: available - however bellman will deliver luggage to guest room door instead of entering room.
• Fitness Center: Open, face masks required, physical distancing/capacity limitations in place.
• Mini Bars: Mini Bars are available in guest rooms & have been cleaned to meet cleanliness standards.
• Club Lounge: Services temporarily suspended.
• Concierge: Services temporarily suspended. Guest Services Team Members can assist at the front desk.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Platinum/Titanium Members can choose breakfast as their welcome amenity. Urban Farmer Restaurant; Breakfast Pick Up available 6:30am - 9:30am. Room Service Knock & Drop.
• Lounge Access: Club Lounge services temporarily suspended.
• Welcome Gift: Gold Members get 250 Bonvoy Points & Platinum Members & Above get choice of 500 Bonvoy Points or Breakfast.
• Late Check-Out: Gold Members, 2pm option & Platinum Members & above, 4pm option; all based on availability.
• Mobile Check-In/Check-Out: Available to Silver Members & above.
• Mobile Key: Not Available
• Mobile Dining: Not Available
• Mobile Guest Requests: Available to all Bonvoy Members