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  • WHAT TO EXPECT

Welcome to Hartford Marriott Downtown

Thank you for selecting Hartford Marriott Downtown for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Hartford has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacity reductions in our restaurants in compliance with local and state mandates, occupancy limits in elevators, and partitions installed at front desks.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

The wellbeing of our guests and associates is of paramount importance. We are reinforcing recommended measures on appropriate hygiene standards and following the guidance of the Centers for Disease Control and Prevention, the World Health Organization and local health authorities.

LOBBY & PUBLIC SPACES
We are providing hand sanitizing stations in high-traffic public areas, such as the lobby and event space pre-function areas. We are also engaged in increased cleaning frequency of hard surfaces and high guest and associate touchpoints with cleaning solutions that provide broad-spectrum disinfection.

PERSONAL PROTECTIVE EQUIPMENT
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required by executive order to wear personal face coverings.

ROOM AMENITIES
Most amenities (ice buckets, coffee makers, laundry slips, bath items) have been removed from the guest room. Your amenity pack (distributed at check in) will contain your bath amenities. Please do not hesitate to contact us to request a coffee maker or fresh ice. All items have been sanitized and will be delivered to your door. Please make sure to be present to receive the items as our associates will be unable to enter the room.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, face masks and wristbands required at all times.
Spa: Open, reservation required.
Pool: Open, limited hours, face masks and wristbands required at all times.
VIVO: Closed.
Starbucks: Limited hours of operation.
L Bar: Open, limited hours, face masks required for entry.
Concierge Lounge: Closed.

VIVO: Closed.
Starbucks: Limited hours of operation.
L Bar: Limited hours of operation. To go or contactless delivery available.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Platinum Elite to Ambassador Elite: Select items only. Available by pre-order only. Pre-order required by 11:59pm day prior.
  • Lounge Access: Currently unavailable.
  • Welcome Gift: Gold Elite to Ambassador Elite: Points or Amenity.
  • Late Check-Out: Benefit available according to Elite tier status.
  • Mobile Check-In/Check-Out: Service available.
  • Mobile Key: Service available.
  • Mobile Dining: Not active.
  • Mobile Guest Requests: Service available.

 

Need Help?

Contact Hartford Marriott Downtown for additional hotel concierge recommendations. We look forward to seeing you soon!

+1 860-249-8000
200 Columbus Blvd, Hartford, Connecticut, USA, 06103