Our Guests are Our Number One Priority


Taking care of our guests has always been our number one priority. We have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities and facilities available during your stay. Here is what to expect during your stay at Gaylord Opryland.

Commitment to Clean

We are raising our demanding standards to an even higher level with new protocols for the current circumstances. As a part of Marriott International’s family, we have put in place a multi-pronged approach designed to meet the health and safety challenges presented by COVID-19 as outlined in Marriott’s Commitment to Clean.

garden with waterfall
view of fountain and building inside atrium
Policies, Safety & Services
Arrival Information

If you would like to enjoy our Resort prior to check-in time, the bell stand can hold your luggage, and we suggest you pre-pack a separate day bag with all your essential items and attire.

During check-in, please confirm we have your email address on file to ensure you receive your e-folio after departure.

Please note that the following items are required for check-in:

*Person whose name is on the reservation must be present with their ID at check-in
*Any validation for special rates (AAA, AARP, etc.)
*Credit card or debit card

Departure Information

Bell stand can hold your luggage if you would like to stay past check-out time.

During peak departure times, valet service will be expedited on the drive and will be first-come, first-serve [call-down service will not be available].

We know your time is valuable, so a copy of your folio will be emailed directly to you after your stay. Folios will not be delivered to the Guest Room. To save you even more time, you may now check-out via text message, as well as on your in-room TV.

To check out with your cell phone, simply text the word “Checkout” followed by your room number to 55000.

To check out using the TV, select Checkout from the Main Menu screen.

Safe Travels To Music City

Nashville has been named a Safe Travels Destination by the World Travel & Tourism Council, making it one of only a few destinations in the United States to achieve the designation.  The Safe Travels stamp is the world’s first-ever global safety and hygiene stamp for the travel and tourism industry. Learn More

Pool Safety

Attendants are dedicated to regular cycles of guest touch point sanitization. There is expanded distance between chaise lounge chairs to maintain social distance and cloth chair cushions have been removed. Partitions have been installed at the welcome desk. Chaise lounge chairs, cabanas, tubes and slide mats are sanitized after each use. Learn More About SoundWaves

Pool and Water Attraction Policy

In order to enable a more spacious & comfortable experience and proper social distancing for our guests, pool occupancy limits will be applied. Guests can access our Resort pools on a first come, first serve basis.  The only guaranteed access to SoundWaves water attraction is by booking the SoundWaves Experience Package; room-only reservations do not include SoundWaves. Learn More About SoundWaves

Flexible Cancellation

In response to changing marketplace conditions, Gaylord Hotels is committed to ensuring our customers experience flexibility during these challenging times. For all Gaylord Hotels, we are extending our flexible reservation policies. Change and cancellation policies for guests with existing reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 72 hours prior to arrival.

Hygiene & Cleanliness

STARS (employees) are required to be aware of and follow personal hygiene, physical distancing and Personal Protective Equipment, in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use are placed in high traffic areas and public spaces.

Shared Responsibilities

We’re laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. We ask that you also take steps to protect the health of those around you: avoiding traveling if not well, practicing sound preventative actions such as good hand hygiene, and following the physical distancing and health practices as outlined by state/local law and the hotel.

What is your photograph policy?

Professional photographers are not permitted for still, video or drone photography sessions on the resort’s private property. Families are welcome to capture their own memorable moments with personal “snap and shoot” cameras, iPhones and non-professional cameras. Meeting planners or local/social catering customers are permitted to have professional photographers to capture images for their events in their contracted event space only; other public spaces of the hotel are excluded.

Book with Confidence

Our flexible rates and cancellation policies make planning your getaway easier than ever. We are committed to ensuring our customers experience flexibility during these challenging times and are extending our flexible reservation policies.