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  • WHAT TO EXPECT

Welcome to JW Marriott Chicago

Thank you for selecting JW Marriott Chicago for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Chicago has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Signage throughout our hotel reminds guests to maintain social distancing, elevator occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks. Mobile check-in is available and encouraged. Valet parking is temporarily suspended.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

HOUSEKEEPING SERVICE
Your guest room is thoroughly cleaned prior to your arrival with hospital grade disinfectants. During your stay, we will provide daily housekeeping services based on your preferences. Please communicate your preferences to the front desk during check-in if you prefer to limit associate entry to your guest room during your stay; should you choose to forgo daily housekeeping services, you may contact the front desk at any time to arrange delivery of additional linens and toiletries upon your request. You can contact us via Mobile Chat or Request in the Marriott Bonvoy app or stop by the front desk. All housekeeping will be conducted while you are away from the room where possible.

ENHANCED PUBLIC SPACE CLEANING
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

PERSONAL PROTECTIVE EQUIPMENT (PPE).
Staff members and Guests are required to wear personal face coverings in all public areas of the hotel.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. 

Guests are welcome to enjoy our spacious indoor swimming pool and Fitness Center.

Fitness Center Hours:

  • 6am - 10pm daily

Pool Hours:

  • Friday - Saturday: 7am - 10pm
  • Sunday - Thursday 7am - 9pm

The Spa at JW is open with the following hours:

  • Friday & Saturday 9am - 7pm
  • Sunday 8am - 4pm

The Florentine: Open Sunday -Thursday - 7am -10pm, Friday and Saturday - 7am -11pm. Reservations are recommend due to capacity limitations. Full Bar & Wine list is available.

Executive Lounge: 

  • Operating Hours
    • Monday - Thursday - 6am-10pm
    • Friday - 6am - 12pm
    • Saturday - Closed All Day
    • Sunday - Closed for breakfast - Re-Open - 5pm - 10pm for evening service

Lobby Lounge: 

  • Operating Hours
    • Daily - 3pm - 11pm

In-Room Dining: Effective date July 8th

  • New Operating Hours
    • 6am-12am - 7 days a week

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Lounge Access: Lounge is currently closed.
• Late Check-Out: Upon Availability
• Mobile Check-In/Check-Out: Available
• Mobile Key: Available

 

Need Help?

Contact JW Marriott Chicago for additional hotel concierge recommendations. We look forward to seeing you soon!

+1 312-660-8200
151 West Adams Street, Chicago Illinois, USA, 60603