WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

Our priority is to provide guests with a safe environment, which is why we have raised our existing standards and implemented new protocols, keeping in mind Marriott's Commitment to Clean and local government regulations:

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines. QR codes for general information: check in information, digital F&B menus, Room service menus, and Spa menu.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

Starting April 15th, 2022, in order to access the hotel, a set of requirements must be met in accordance to the local regulation D.S. N°30-2022-PCM, Art. 4 ítem 4.8

"All visitors over 18 years old who are entering closed spaces in the hotel or restaurants must present their physical or virtual vaccination card that show proof of completing three doses of COVID-19 vaccine".

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in all public areas of the hotel.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Spa: closed until further notice
• Restaurant and Bar: Open. It is necessary to make a reservation and the use of a face mask is mandatory
• Room Service: offered 24 hours a day
• Activity Guide: same services will be offered. A reservation is needed for the activities and the capacity will be reduced to maintain social distancing

At all times, the health of our guests and team members is our priority. In addition to tapping into the expertise of our consultants, we will also ensure that the hygiene practices at all of our facilities meet, or exceed, the recommendations of local and international health authorities.

• Temperature checks at all our food and beverage outlets entrances.
• Use of QR code menus and disposable menus for our clients.
• Constant hand washing every 20 minutes by our team members.
• Daily spray sanitizing of all our food and beverage areas, restaurants, and kitchens.
• All team members will be equipped with face shields and face masks.
• Our In-Room Dining service will be available to our guestrooms, order directly through a QR code from the room.

Qespi Restaurant: This fine dining restaurant is open for breakfast, lunch, and dinner with a-la-carte service. Qespi Restaurant specializes in a Pachamama's Food concept with an exquisite mix between earth and local ingredients directly to the table.

Qespi Bar: Offers a-la-carte lunch and dinner service mixed with artisan techniques, incredible variety of local fruits and macerated liquors to create mystical Andean cocktails.

• Breakfast Restaurant service: 6AM - 10 AM
• Lunch Restaurant service: 12PM - 4 PM
• Restaurant dinner service: 6PM - 11PM
• Bar service: 11AM - 11 PM

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed. 
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Included
• Welcome Gift: Included
• Late Check-Out: Upon Availability
• Mobile Check-In/Check-Out: Available
• Mobile Key: Available
• Mobile Dining: Available
• Mobile Guest Requests: Available

We are extremely well-prepared to craft inspired experiences for executive gatherings, corporate groups and banquets. In order to offer facilities in the development of the events and exceed expectations in every moment abiding local regulations such as:

• Meeting room areas have been reduced by 50% to ensure social distancing.
• Food and beverages service in meeting spaces is focused in offers a variety of served menus with no self-service buffets.
• Our associates are in continues training on safe food preparation and service practices according to the new regulations.
• Temperature checks at all our meeting area entrances.
• Constant hand washing every 20 minutes by our team members.
• Daily spray sanitizing of all our meeting room areas and kitchens.
• All team members will be equipped with face shields and face masks.
• Temperature checks at all our meeting area entrances.

Live unique and unforgettable experiences at the JW Marriott El Convento Cusco. Enjoy cooking classes with the chef, where you will learn how to make an exquisite trout ceviche and you will find out his tips and secrets! In addition, enjoy enriching experiences such as: the tour of the convent with a monk on our property, personalized pisco and chilcanos classes, walks to the market with our executive chef, and also, meet Panchita, our baby alpaca who wanders at our Patio and will surprise you with its warmth and friendliness.