WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• Signage throughout our hotel lobby to remind guests to maintain social distancing. Partitions or queue barriers installed at the front desks.
• Mobile check-in, mobile check-out and mobile key are available through Marriott Bonvoy™ Mobile App.
• Guests are encouraged to do self-parking. Valet service is also available with the required protections, measures and PPE.
• Passport scanner and guest room key encoder at the front desk are faced toward the guests to minimize contact between guests and associates.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning:
We have provided more hand sanitizing station and increased the frequency of cleaning and disinfection, particularly in areas with high traffic including lobby, restrooms and elevators.

Personal Protective Equipment (PPE):
All associates are wearing PPE (face masks, gloves, etc.) based on their functions and as directed by the local authorities. Guests are welcome to wear personal face mask or covering. We have also trained all associates on the new norms as well as customer service standards after Covid-19.

Electrostatic Spraying:
We are utilizing enhanced technologies including electrostatic sprayers with hospital-grade disinfectants to support our already rigorous cleanliness protocols.

Additional Cleanliness and Health Measures:
Traditional room collateral has been removed and replaced with digital room collateral (guest service directory, in-room dining menu, TV channel list, etc.). We place anti-bacterial hand wipes in all the rooms, on arrival as well as on request.

Housekeeping Service Frequency Deployment "Your Choice":

Housekeeping cleaning services is provided daily and aligned with the Linen & Terry Re-use program. However, guests will have the opportunity to opt-out from the daily cleaning service at their convenience.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. If you would like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open from 6am till 12 midnight. Mask required at all the times.

Spa: Open for treatments, face masks required at all times, reservation required. Sauna, Steam room, Vitality Pools and Hammam are operational.

Kids Club: Open with maximum of 20 children at the same time. From 4y to 12y. Below 4y should be accompanied by an adult at all the times.

Pools: Open from 9am until sunset. Towels are provided at the pool cabana.

AVAILABLE VENUES

Kalea Restaurant: serving breakfast and dinner
Ari Restaurant: serving lunch and dinner
In-room dining: 24h service

Additional cleanliness and health measures:

• Associates are wearing PPE and performing enhanced cleaning procedures between diners and meal periods

Marriott Bonvoy Member Benefits:
We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy app, (available on the App Store and Google Play) to take advantage of contactless options. At Lapita, Dubai Parks and Resorts, Autograph Collection, please note the availabilities for the following Marriott Bonvoy benefits:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you depart. Kindly be informed that Emirates ID or passport is required at the reception upon arrival. 
• Mobile Key: Forgo the front desk altogether and go straight to your guest room. Available, as per our standard. 
• Mobile Dining: Not yet available through the app. Kindly contact our guest service. 
• Mobile Guest Requests: Connect with us via the app to request the items you would like delivered to your guest room. 
• Breakfast: Available at our Kalea restaurant. 
• Welcome Gift: Available, Gold Elite members will receive 500 Marriott Bonvoy bonus points per stay; Platinum Elite, Titanium Elite, and Ambassador Elite members will receive the complimentary breakfast for two guests per day as well as the choice of an F&B amenity or 1000 Marriott Bonvoy bonus points per stay. 
• Executive Lounge: Not available, excluded for our resort property. 
• Late Check-Out: This benefit is based on availability for all Marriott Bonvoy Elite members. Guaranteed 4 PM late check-out is excluded for resort properties.

Not a Marriott Bonvoy member? Enroll here.