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  • WHAT TO EXPECT

Welcome to The St. Regis Florence

Thank you for selecting The St. Regis Florence for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Florence has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

  • Hand sanitizer stations are available in public spaces, and partitions installed at front desks and food and beverage service lines.

  • Valet service is currently available for parking in compliance with anti-COVID-19 health provision.

  • Mobile check-in available via the Marriott Bonvoy™ mobile app.

In keeping with Marriott''s Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room coffee makers are not currently available, but guests can request contactless coffee delivery. 

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations. The modifications we have made include:

  • Fitness Center: Open.
  • Spa: Open from Monday to Saturday, from 10am to 8pm - Sunday from 3pm to 8pm 
  • Winter Garden Restaurant: Open from 12pm to 10.30pm
  • Winter Garden Bar: Open from 11am to 1am
  • Meeting Spaces: Open.
  • Private Car Transfer Service: In compliance with the Italian legislative regulation we remind our guests that it is mandatory to wear the Ffp2 mask on all public means of transport included our transfer service.
  • The mask is strongly recommend in Italy in crowded places
  • Modified operational practices for in-room dining.
  • All food handlers trained on safe food preparation and service practices, and self and independent audits in accordance with food safety standards as guidelines.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Mobile Check-In/Check-Out : Via the Marriott Bonvoy™ mobile app.

 

Need Help?

Contact The St. Regis Florence for additional hotel concierge recommendations. We look forward to seeing you soon!

+39 055-2716 1
Piazza Ognissanti 1, Florence, Italy, 50123