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  • WHAT TO EXPECT

Welcome to The Westin Jackson

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

All shared items have been replaced with single-use disposable alternatives, including the personalized welcome letter and all food menus. This ensures that each item around the hotel is only touched by one guest and then disposed of by recycling. We have removed any items that are unable to be effectively cleaned after guest use.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings inside of all public spaces.
  • Housekeeping Daily Service: Staff is performing daily housekeeping service for guests, but associates are unable to enter rooms with the guest present. Should guests wish to forego housekeeping service and not have staff enter the guestroom at any point, please place the "Do Not Disturb" hanger on the door. If you would like any items replenished, the team will place them in a bag either outside the door or inside the room when vacant. Please rest assured that the entire team has undergone rigorous COVID-19 cleaning protocols, utilizing EPA-approved cleaning & disinfecting agents, and is always equipped with proper PPE, including face masks and gloves.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 4th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

The modifications we have made include:

  • Fitness Center: Open, limited capacity based on city ordinances.
  • Pool: Open, limited capacity based on city ordinances.
  • Grab and Go Breakfast: Daily from 7am-10am

Estelle Wine Bar and Bistro: (Face masks are required when entering/leaving the table or entering/exiting the bar).

  • Brunch: Saturday and Sunday 7am to 2pm
  • Breakfast: Monday through Friday 6:30am to 10:30am
  • Lunch: Monday through Friday 11am to 2pm
  • Dinner: Sunday through Saturday 4pm to 10pm
  • Estelle Wine Bar and Bistro: (Face masks are required when entering/leaving the table or entering/exiting the bar).
    • Brunch: Saturday and Sunday 7am to 2pm
    • Breakfast: Monday through Friday 6:30am to 10:30am
    • Lunch: Monday through Friday 11am to 2pm
    • Dinner: Sunday through Saturday 4pm to 10pm
  • Grab and Go Breakfast: Daily from 7am-10am

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

The Westin Jackson