WHAT TO EXPECT

As outlined in the State of Hawaii's Amendment to COVID-19 emergency proclamation, all individuals will be allowed to go without a mask in indoor and outdoor public settings. Please see the State of Hawaii's website for additional information: https://hawaiicovid19.com/.

Social Distancing

• Outdoor space is abundant and allows for social distancing in the lobby, restaurants, at the pool and in other public areas.

Contactless Experiences

• Touchless or low-touch solutions and contactless technologies are offered including: mobile key, mobile dining menus and reservations, mobile chat, guest requests via the Marriott Bonvoy™ app, and in-room express check-out service.
• In-Room Dining can been modified to a no-contact delivery experience upon request.

We have enhanced our cleaning guidelines following recommendations by the Centers for Disease Control and Prevention (CDC), Marriott International and the Hawaii Lodging and Tourism Association (HLTA). These procedures and guidelines may evolve over time to reflect new government guidance and expectations.

Guestrooms

• Every guest room is thoroughly cleaned and disinfected prior to your arrival.
• Some nonessential high-touch items are available only upon request and surface disinfecting wipes are provided in every guest room.
• Extra attention is devoted to disinfecting high-touch items including bathroom surfaces, buttons, knobs and switches, doors and handles, electronics and telephones, and luggage racks.

Public Spaces

• We have enhanced cleaning protocols to disinfect public spaces including all high-touch items such as elevator buttons and handrails throughout the day and especially during peak usage.
• Hand sanitation stations are available throughout the hotel, especially in high-traffic areas.

Your guest room is your sanctuary throughout your stay with us. As part of our commitment to you, we have deeply cleaned your room in preparation for your arrival. If you have any special requests for your room, let us know when you will be leaving for the day and we will do the rest.

We are committed to making the amenities and services at our property available to you while complying with local regulations. In addition to following guidance on reducing capacity in public spaces, reinforcing social distancing, and enhanced sanitization protocols, we have made these modifications:

Beach & Pool

• Guests are encouraged to pick up and return their own towels.
• Water stations have been installed as an alternative option to minimize person to person contact.
• Fitness Center
  • Hand sanitizer and equipment sanitization supplies are provided for guest use.

Spa

• Mandara Spa at The Westin Hapuna Beach Resort is open for normal business operations.

Golf

• Tee times are available from 8:00am until 2:00pm in 15-minute intervals.
• Single and Double cart riders are allowed.
• Beverage/snack cart are available to purchase food and beverage on the course

Cultural Activities

• Cultural activities are available and being offered to all guests from Monday to Friday.

Westin Family Kid's Club

• The Westin Family Kid's Club is currently closed at this time.

Restaurants

• Self-service buffets are open to all guests, the hotel also provides customizable a la carte menus.
• Takeout options are offered at every restaurant.
• Mobile dining reservations and menus are available.
• Outdoor space is abundant and used fully to provide healthy, spacious restaurant seating.
• We are able to reserve spaces for larger parties in our restaurants, subject to availability.

In-Room Dining

• In-Room Dining can been modified to a no-contact delivery experience (upon request).
• Packaging and products for takeout are single-use and disposable.
• Available daily, 24 hours a day

Restaurant Availability*

Ikena

Breakfast 6:30am-10:30am Daily

Meridia

Dinner 5:30pm-9:00pm, Bar Open Until 9:30pm, Daily - Reservations Required

Naupaka

Lunch 11:00am-5:00pm Daily

Dinner 5:00pm-9:00pm, Daily

Piko Coffee+Bar

6:30am-4:00pm Daily

4:00pm-10:00pm Daily

*All restaurant hours are subject to change without notice

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Platinum, Titanium and Ambassador Members can choose to receive daily continental breakfast for two at Ikena Landing restaurant as their welcome gift.
• Welcome Gift: Gold Members receive 500 points upon arrival. Platinum, Titanium and Ambassador Members receive either daily breakfast for two at Ikena Landing restaurant or 1,000 Bonvoy points.
• Late Check-Out: 2PM check-out available for Gold members, 4PM check-out available for Platinum, Titanium and Ambassador Members based on availability on the day of check-out.
• Mobile Check-In/Check-Out: Available through the Bonvoy App.
• Mobile Key: Available through the Bonvoy App.
• Mobile Dining: Restaurant menus are available online.
• Mobile Guest Requests: Mobile chat is available.

As part of our commitment to ensure your safety, we have created a pledge to make your stay as comfortable as possible. We appreciate, in advance, your pledge to help us ensure the resort remains safe and secure for all guests and our associates.

Guest Pledge:

• Display ‘Aloha' with a modest ‘Shaka' in lieu of a handshake or hug
• "Smile" underneath my mask, should you wish to wear one during your stay
• Note: To allow you to fully embrace and enjoy Hawaii's fresh tropical air, you are not required to wear a mask while on property per State of Hawaii guidelines
• Keep in contact by providing my mobile phone number and email address to the hotel upon arrival
• Use the vast oceanfront setting of Mauna Kea Resort to social distance
• Monitor my health daily focusing on wellness as my priority

If during your stay, you begin to experience flu-like symptoms please remain in your room, contact hotel management, and we'll arrange for medical assistance. We have protocols at-the-ready to assist you should this occur.

We appreciate your cooperation and your pledge, which will allow you, those traveling with you and all of our guests to enjoy time here at The Westin Hapuna Beach Resort. We look forward to sharing our Aloha and welcoming you and your family.

Please be advised that Hawai'i Safe Travels restrictions ended on 03/25/2022 at 11:59 p.m. HST. Travelers arriving on 03/26/2022 and beyond will no longer be required to complete a Safe Travels application to enter Hawaii. Beginning at 12:00 a.m. HST, 03/26/2022, there will be no COVID-related requirements for arriving domestic passengers.

For more information, please visit hawaiicovid19.com/travel.

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