WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Adhering to Marriott International's ‘Commitment to Cleanliness' initiative, Le Méridien Kuala Lumpur is committed to providing you with a safe environment, with the highest standards on cleanliness, hygiene and social distancing measures that are designed to minimize risk and enhance safety for our guests and Marriott associates alike. Mask-wearing will only be required for indoor settings. Hand sanitizers are also readily available for the convenience of all guests.

Our hotel's food safety program includes enhanced sanitation guidelines and training videos for all operations associates to ensure proper hygiene and disinfecting practices. All food handlers and supervisors are trained on safe food preparation and service practices. In terms of Food & Beverage operations, associates are required to conduct self-inspection using the Marriott International's food safety standards as guidelines.

Mobile check-in, service requests and room service orders will be delivered to your door via the Marriott Bonvoy mobile app, for your convenience.

In keeping with Marriott's Commitment to Clean, we have enhanced our cleaning practices throughout our property and in guest rooms. We have increased the frequency of cleaning and disinfection, particularly in areas with high levels of traffic including restrooms, elevators, and escalators as well as providing more hand sanitizing stations.

• Personal Protective Equipment (PPE): Staff members are required to wear Personal Protective Equipment (PPE) at all times, such as face masks, and gloves, based on the activities they are performing. Guests are required to wear face masks indoors according to the government regulations.
• Disinfectant Wipes: Hand sanitizer and face masks are available in the room for every arriving guest, as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

• Swimming Pool: Open, daily from 7.00am to 7.00pm
• Business Centre: Open, daily
• The Gym: Open, daily, 24 hours
• Spa: Open, daily from 10.30am to 10.00pm (Last call: 8.00pm)
• Steam & Sauna: Open, daily from 8.00am to 10.00pm
• Le Méridien Club Lounge: Open, daily from 6.30am to 10.00pm

*A temporary restrictive measure is currently in place by the Malaysian Government across Kuala Lumpur. Kindly call +603 2263 7888 or email lemeridien.kualalumpur@lemeridien.com for more information.

We have revised service across our Restaurants and Bars so check the website for the latest opening times. Digital menus are available in all areas. We strongly recommend advance booking, use of contactless payments or credit/debit card payments.

• Gastro Sentral: Open
  12.00pm to 10.30pm
• Latitude 03: Open
  Monday to Friday, 8.00am to 8.00pm
  Saturday and Sunday, 8.00am to 6.00pm
• PRIME: Open
  Lunch: Monday to Friday, 12.00noon to 3.00pm
  Dinner: daily, 6.00pm to 10.00pm
• Latest Recipe: Open
  Buffet Breakfast: daily, 6.30am to 10.30am
  Buffet Dinner: Wednesday to Sunday, 6.30pm to 10.30pm
• Favola: Temporarily closed.
• Pool Bar & Grill @8: Open
  Lounge All Day (Beverage): daily, 9.00am to 7.00pm
  Eat Gourmet (Food): daily, 11.00am to 7.00pm 
• Room Service: Available, 24 hours

*A temporary restrictive measure is currently in place by the Malaysian Government across Kuala Lumpur. Kindly call +603 2263 7888 or email dining.lmkl@lemeridien.com for more information.

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Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available based on membership level
• Lounge Access: Available based on membership level
• Welcome Gift: Available
• Late Check-Out: Available, based on membership level
• Mobile Check-In/Check-Out: Available to all, ID to be presented at Front Desk upon arrival
• Mobile Key: Not available
• Mobile Dining: Not available
• Mobile Guest Requests: Available via Mobile Chat

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad