WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

At Sheraton Gateway Los Angeles, there is nothing more important than the safety and wellbeing of our guests and associates. That's why considering the current global coronavirus (COVID-19), we've increased our cleaning protocols both in-room and around property. We're maintaining our constant observation of the Centers for Disease Control and Prevention (CDC) and World Health Organization's statements regarding the coronavirus (COVID-19), and will continue to provide up-to-date information of all news regarding this matter. We assure you that our commitment to providing a safe and trustworthy hotel experience remains the highest of our priorities.

Service requests are delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include but are not limited to:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members are required to wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All guests are required to wear personal face coverings.

Electrostatic Sprayers: We are currently utilizing electrostatic sprayers in all public areas of the hotel to sanitize and eradicate any potential virus on surfaces or open spaces.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include but are not limited to:

Fitness Center: Open 24 Hours
Local Beaches: Open
Local Golf Courses: Open
Airport Shuttle: 24hrs, every 20 - 30 minutes to/from LAX
Club Lounge: Closed

Pool: Open from 6:00am - 10:00pm daily. Outdoor, heated, for registered guests only and children must be supervised.

Parking: Valet parking only. $55 + Tax

Starbucks: Open from 5:30am to 2:00pm Monday - Thursday and 5:30am to 4:00pm Friday - Sunday
Costero Bar & Bistro: Open Monday - Thursday from 4:00pm to 11:00pm; Open for Lunch and Dinner Friday - Saturday from 12:00pm - 11:00pm
Brasserie Restaurant: Open for breakfast daily from 6:00am to 11:00am
Club Lounge: Closed
Room Service: Closed

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Breakfast vouchers can be selected at check-in for qualifying members for use at our full service Starbucks or Brasserie breakfast restaurant.
• Lounge Access: Club Lounge is currently closed
• Mobile Guest Requests: BonVoy Mobile App