WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Thank you for selecting the Courtyard Miami Coconut Grove for your upcoming stay. We are committed to providing a safe environment for you and in preparation for your visit, because nothing is more important than the trust of our guests and associates. We would like to share a message from our Executive Chairman, JW Marriott Jr. https://clean.marriott.com/

We have made some adjustments in order to ensure the comfort and care of our guests as well as our associates. We will comply with all Marriott International guidelines as well as any federal, state or local regulations, including guidance on capacities throughout our public spaces as well as social distancing. In response to Covid-19, we have implemented the following actions in our hotel to promote social distancing.

We have placed signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacity reductions in our lobby and restaurant in compliance with local and state mandates, and plexiglass partitions have been installed at front desks and food and beverage outlet.

For our Marriott Bonvoy members: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer alternative services or products. Maintaining safe social distances is one of the most important measures we can all take to reduce unnecessary contact.

Marriott Bonvoy members can use the Marriott Bonvoy™ Mobile App (also available on the App Store and Google Play) to take advantage of contactless options, including:

Mobile Check- In/ Check-Out: Skip the front desk altogether during your arrival and departure using the Marriott Bonvoy™ Mobile App.
Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
Mobile Chat: If we can be of further assistance, please do not hesitate to engage with our team through your Marriott Bonvoy™ Mobile App and chat live.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection in all high-traffic areas like restrooms and elevators and added hand sanitizing stations throughout the hotel.
• Social Distancing Practices: You will see signage throughout the hotel promoting social distancing and encouraging guests to stand at least 6 feet apart.
• Personal Protective Equipment (PPE): All associates are required to wear PPE (Face Coverings, Gloves) based on the activities they are performing. According to the latest Miami-Dade County Emergency Order, face masks are required in all public spaces throughout the hotel.
• Guest Rooms: Every guest room is thoroughly cleaned and disinfected prior to your arrival. We are going to limit who comes by your room while you are here with us, which includes housekeeping. If you would like to have someone touch up your room during your stay, please let us know. We will continue to provide housekeeping services daily while you are away from the room. For guests staying for an extended period of time, housekeeping service will be provided every 7 days. Disinfectant wipes are available in each guestroom for every arriving guest.
• Temperature Screening: We are temperature screening associates and vendors at entry points of the hotel.
• Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols in all public spaces.

We are committed to making the amenities at the Courtyard Miami Coconut Grove available to you while complying with local and state regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Market: Open 24 hours daily, offering a variety of food, snacks and beverage options. Located in the Lobby floor.

Business Center: Open 24 hours daily, limited services available. Located on the Arcade Level.

Swimming Pool: Open from dawn to dusk. Towels located in pool area.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices at our property. We have modified our floor plan and reduced seating to promote social distancing as well as we continue to sanitize all surfaces on a regular basis.

Market: Open 24 hours daily, offering a variety of food, snacks and beverage options. Located on the Lobby floor.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Mobile Check-In/Check-Out: Skip the front desk altogether during your arrival and departure using the Marriott Bonvoy™ Mobile App.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.