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Sheraton Maldives Full Moon Resort & Spa

  • WHAT TO EXPECT

Welcome to Sheraton Maldives Full Moon Resort & Spa

Thank you for selecting Sheraton Maldives Full Moon Resort & Spa for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all North Malé Atoll has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacity reductions in our restaurants, bars, SPA, Gym and Speedboats in compliance with local and state regulations. Hydroalcoholic disinfectant gel is provided throughout the resort. The use of facemask is mandatory for all associates in all areas, for guests in enclosed public spaces and around any of our buffets, and recommended for guests in other areas. Two (2) face masks per guest per stay are provided free of charge.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, lobbies, restaurants and bars, SPA, gym and shops, and have provided more hand sanitizing stations in all areas.
  • Personal Protective Equipment (PPE): Our associates will wear PPE (e.g. face coverings, gloves) depending on the activities they are performing and based on direction by local authorities and Marriott International. We provide two (2) face masks per guest per stay free of charge to the guests.
  • Room Amenities: A QR code system has been implemented for all menus, compendiums and general hotel information in order to minimize risks. Disinfectant wipes are available in the room for every arriving guest as well as upon request. 

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:
• Fitness Center: Open, limited capacity of 50%. 
• Spa: Open, reservation required and limited capacity of 50%.
• Kids Club / Playground: Kids Club operations comply with local guidelines.
 
Drone Policy: 
For the safety and privacy of all guests, the use of drones is respectfully prohibited on the island. The usage of drones on the premises incurs a $500 fine.

PCR TEST REQUIREMENT (ALL TOURISTS)

The Government of Maldives has issued a declaration that effective from March 13 2022, travelers are no longer required to present a PCR test result upon arrival to the Maldives. However, All individual(s) except tourists and Maldivians are recommended to undertake PCR testing between 3-5 days after arrival. Travelers who have symptoms of COVID-19 may take an antigen test. 
 
• Guests arriving from another island resort on a split stay arrangement are no longer required to produce a PCR result prior to arrival at the resort.
• On arrival, we will provide a PCR test request form to every guest, identifying those who require a further test before returning home. PCR tests will only be performed for guests who require a test prior to departure resulting from airline regulations or immigration rules of their home country. These tests will also be availed to symptomatic guests staying at the resort.
• Guests must advise of test requirements on arrival at the resort, as there are different rules for different airlines / countries. Sample will be taken 48 to 72 hours prior to departure and sent to the testing facility the same day. Guest will receive the test results via WhatsApp, Email, or SMS, depending on what method of communication they provided at the time. All related costs for PCR testing are borne by the guest, currently priced at $80 per PCR test, inclusive of 10% Service Charge & 12% GST per person.
• Onsite PCR testing: PCR test swabs are taken at the resort by a qualified medical team. The sample swab is then delivered to the health facility in Male for testing.


Extra Bed Charges:
Extra beds are charged a fee of USD90 per bed per day. Children under 12 stay for free on existing bedding only. 


Travel Insurance and Security Deposit at Check-In:
The resort highly recommends that all guests purchase travel insurance (one that includes cover for quarantine in the event of a positive PCR result) prior to departure, and collects a security deposit of no less than US$100 per room per day upon check-in as well as the full cost of the room for the whole stay if not already paid for. The final value will be determined based on length of stay, meal package, insurance cover and other booking specific details. The security deposit will be paid in cash or through pre-authorization on the guest's credit card, as is common practice worldwide.


Right to refuse accommodation:
Should a guest fail to comply with the aforementioned security deposit required by the resort, the resort reserves the right to refuse to check-in the guest. In such cases, the resort will not be held liable for any financial losses or inconvenience caused to the traveler or to the agent.

The resort is currently offering guests the choice of Feast (International buffet), Anchorage Bar & Restaurant (Mediterranean), Masala Hut (Indian), Baan Thai (Thai), Kakuni Hut (Caribbean), ChopstiX (Asian) and Sea Salt (Seafood), however it reserves to right to close any of the outlets during the pandemic, based on business levels.

Buffet breakfast and dinner is served at Feast Restaurant. Anchorage offers Mediterranean selections, crafted cocktails, superfood salads as well as popular comfort foods and traditional pizzas. Masala Hut hosts a traditional mix of North and South Indian cuisine. Baan Thai presents authentic Thai cuisine. Kakuni Hut is located on the beach with just a few steps from your sun lounger, famed for cocktail and snacks. ChopstiX offers typical dumplings and noodles. Sea Salt is our Signature Italian Seafood Restaurant

Seating arrangements in all venues have been adapted to comply with local and Marriott International guidelines and are limited to 50% of full capacity with a 2 meter clearance between tables. QR code information has been implemented in each venue in order to minimize risks.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 
Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.

Effective from March 13th 2022, travelers are no longer required to present a PCR test result upon arrival to the Maldives. However, All individual(s) except tourists and Maldivians are recommended to undertake PCR testing between 3-5 days after arrival. Travelers who have symptoms of COVID-19 may take an antigen test. 

The online submission of the IMUGA Health Declaration Form via https://imuga.immigration.gov.mv/ is mandatory both for incoming and outgoing passengers which must be completed within 48 hours prior to the arrival and departure to and from the Maldives.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to the Maldives, please refer to https://immigration.gov.mv/travel-advisory-to-the-maldives/

 

Need Help?

Contact Sheraton Maldives Full Moon Resort & Spa for additional hotel concierge recommendations. We look forward to seeing you soon!

+960 664-2010
Furanafushi Island, North Malé Atoll, Maldives, 08240