WHAT TO EXPECT

Specific Actions and Initiatives
The actions listed below are an overview of the specific protocols that have been implemented during this time. Each operating department has its own customized set of procedures and is built upon the guidance and consultation of infectious disease experts in the country. We will continue to refine and update our plan as our experts provide more information.

Public Spaces and Leisure Amenities
The frequency of cleaning and disinfecting by dedicated Hotel Associates will be increased in all public spaces with an emphasis on high-touch surfaces.

Front Desk/Arrival/Bell Services/Departure

• We will welcome guests upon arrival and provide hygiene and staff service guidance while at the hotel. We will encourage guests to utilize the Marriott Bonvoy app for mobile check in and communicate special requests through this technology. They will also ensure social distancing measures are followed throughout the property.
• Partitions have been installed at the front desk.
• Floor decals will provide six-foot social distancing intervals and delineators to properly space guests for line management.
• Paper folios and shared items (for example, pens) have been eliminated.
• Electrostatic disinfecting sprayers are being tested to sanitize all public areas.
• Key cards are sanitized after each use.
• Signage is posted to explain elevator capacity to adhere to social distancing procedures.
• Hotel Associates will wear appropriate Personal Protective Equipment (PPE) and the bell carts are sanitized after each use.

Pool Areas

• Public space attendants are dedicated to regular cycles of guest touch point sanitization.
• Lounge chairs are spaced out and/or removed from service to maintain social distance.
• Cloth chair cushions have been removed.
• Chaise lounge chairs are sanitized prior to and after each use.
• Signage is being used throughout pool area to remind guests to maintain social distancing protocols.
• Towels are available at the front desk and are sanitized by hospital-grade disinfectant.
• Pool area is limited to one guest room (6 people) at a time.

Fitness Center

• Public space attendants are dedicated to regular cycles of sanitization.
• Capacity limits have been established to maintain social distancing between guests and usage of the equipment.
• There is signage throughout the facility to remind guests of the requirement to wipe down equipment after use and maintain social distancing.
• Electrostatic disinfecting sprayers are being tested to sanitize all areas in the fitness center.

Guest Rooms

• Guest rooms are a place of respite for guests and they need to feel confident that the room is clean and a safe environment.
• Each room receives complimentary disinfectant wipes for guest use. Additional amenities are available by request.
• There will be an increased frequency of filter replacements and HVAC system cleaning to filter out air contaminants and maximize fresh air exchange.
• All surfaces are thoroughly cleaned with hospital-grade disinfectants.
• Hotel Associates are not permitted into the guest's room while a room is occupied unless for emergency reasons. Face masks and gloves are made available to all Hotel Associates.

Breakfast Area
In response to the current environment, our hotel will follow enhanced sanitation guidelines and utilize food safe trainings for all hosts, servers, food runners, and chefs.

• Seating capacities, floor plans, and occupancy limits are limited to expand distance between diners and in compliance with state and local mandates.
• Electrostatic sprayers are being tested to sanitize public lobby and breakfast areas every night.
• High-touch points are sanitized throughout the day.
• Tables and chairs are sanitized between each seating.
• Breakfast attendants are dedicated to regular cycles of guest touch point sanitization.
• Hand sanitizer stations are placed at the entrance of the breakfast area.
• All food and beverage Hotel Associates are fully trained and compliant in food safety training and protocols.
• Breakfast offerings altered to provide ease in eating in room or offsite.
• Complimentary coffee is provided by an attendant to minimize touch points.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.

Meetings, Conventions & Events
Our meeting, convention and event attendees are of paramount importance to us and new, comprehensive cleaning and sanitizing protocols have been designed to keep attendees, and our Hotel Associates, healthy and safe.

Highlights include, but are not limited to, the following:

Banquet Protocol

• Seating capacities and floor plans are reviewed on an event-by-event basis at this time. This ensures compliance with physical distancing recommendations from the state and CDC, as well as local fire department regulations. As an example, new guidelines will seat no more than six people at a 72-inch round banquet table versus the 10 in previous guidelines.
• All shared equipment and meeting amenities are sanitized before and after each use or will be single use if not able to be sanitized.
• All linen, including underlays, are replaced after each use.
• Buffets and coffee break stations are attended and served by an attendant to eliminate guest contact on serving utensils.
• Prepackaged food on coffee breaks and individually packaged beverages (no pitchers or carafes) are served.
• Disposable cups and glasses are used for all breaks.
• Flatware is provided as a roll-up.
• Butler passed food and beverage is suspended.
• Preset food and drinks are restricted.

Meeting Space Protocol

• Seating capacities and floor plans are reviewed on an event-by-event basis at this time. This will ensure compliance with physical distancing recommendations from the state and CDC, as well as local fire department regulations. As an example, new guidelines will seat no more than six people at a 72-inch round banquet table versus the 10 in previous guidelines.
• Multiple general sessions/breakout tracks for groups to limit mass numbers together at one time have been implemented (when available).
• Use of electrostatic disinfecting sprayers are being tested to sanitize areas in the convention center including meeting rooms, exhibit halls, and public spaces.
• Convention public space attendants are dedicated to regular cycles of guest touch point sanitization. High-touch points such as conference room doors, light switches and other equipment will be sanitized after each group's use.
• Electrostatic disinfecting sprayers are being tested for deep sanitization of all meeting room hard surfaces and chairs overnight; completed before the next day's sessions.
• Meeting sets on tables will be removed.
• Water carafes and water pitchers are not placed on meeting tables or water stations.
• Signage is posted outside of meeting and event rooms will remind guests of appropriate physical distancing guidelines.
• Hand sanitizer stations are placed throughout the meeting spaces, convention center, break-out spaces and corridors.
• Commitment to Clean summary document is made available online to give attendees information about health & safety protocols.
• Groups can choose to test attendees for COVID-19 and manage the process holistically.