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  • WHAT TO EXPECT

Welcome to AC Hotel Phoenix Biltmore

Thank you for selecting AC Hotel Phoenix Biltmore for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

MEMORABLE HOTEL EXPERIENCES

Your Phoenix experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the hotel. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Phoenix has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

  • Protective barriers at the Registration Desk.
  • Contactless check-in if using the Marriott Bonvoy App or very limited contact if requesting to be issued standard keys.
  • Floor markings and signage to encourage social distancing.
  • All employees are required to wear masks or shields.
  • Hand sanitizing stations at key touchpoints in the hotel. (elevators, lobby, restaurant etc.)
  • The AC Lounge and Kitchen are open, and take out options are available. Seating capacity in the AC Lounge and Patio have been modified to encourage social distancing.
  • The Fitness Center is currently closed due to Governor's Orders.
  • The Swimming Pool is open for guest use. Seating arrangements and signage are in place to encourage social distancing.
  • Increased cleaning/sanitizing schedules for all public areas and key touchpoints of the hotel.
  • Occupied rooms will not be serviced to reduce contact. The hotel will provide contactless delivery should you need anything additional during your stay.
  • Marriott's Commitment To Clean program is in place - this includes, but not limited to, ensuring rooms are completely sterilized using EPA-approved cleaning & disinfecting agents that kill the COVID-19 virus.

We take standards for hygiene and cleanliness very seriously and have taken steps to enhance the safety of our guests and associates. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus (COVID-19) and are following guidance from these agencies and local health authorities. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand washing hygiene, to cleaning product specifications for guest room and common area cleaning procedures.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center: Open, masks are required at all times. Reduced capacity and social distancing measures in place
Swimming Pool: Open, reduced capacity and social distancing measures in place

AC Kitchen: Open, serving a la carte breakfast menu 6:30am - 10 pm Mon-Fri, 7am - 11am Sat & Sun
AC Lounge: Open, serving light fare and cocktails 4pm - 10 pm

Venues are set up for social distancing. Parties of 10 or more are currently not permitted. Take Out options available.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: All Bonvoy experiences are provided according to standard.
  • Lounge Access: N/A - No Executive or Concierge Lounge
  • Welcome Gift: All Bonvoy experiences are provided according to standard.
  • Late Check-Out: All Bonvoy experiences are provided according to standard.
  • Mobile Check-In/Check-Out: All Bonvoy experiences are provided according to standard.
  • Mobile Key: All Bonvoy experiences are provided according to standard.
  • Mobile Dining: Currently not available
  • Mobile Guest Requests: All Bonvoy experiences are provided according to standard.

 

Need Help?

Contact AC Hotel Phoenix Biltmore for additional hotel concierge recommendations. We look forward to seeing you soon!

+1 602-852-6500
2811 East Camelback Road, Phoenix, Arizona, USA, 85016