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  • WHAT TO EXPECT

Welcome to Renaissance Phoenix Downtown Hotel

Thank you for selecting Renaissance Phoenix Downtown Hotel for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Phoenix has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

  • Signage throughout the hotel to remind guests to maintain physical distancing, occupancy limits in place for elevators and seating capacities reduced or removed in public spaces as well as restaurants in compliance with local mandates.
  • Personal face coverings are recommended while in public spaces of the hotel.
  • Partitions have been installed at front desk and Starbucks.
  • Hand sanitizing stations have also been added throughout the lobby, outside of public restrooms, guestroom elevator landings and in meeting space foyers.
  • Mobile check-in and mobile key, mobile dining as well as service requests, all via the Marriott Bonvoy™ mobile app. Web check-in available for non-members.
  • Contactless payment options available throughout hotel.
  • Valet service has been suspended and self-parking options are currently available at the hotel for $20 per vehicle per night.
  • In-Room-Dining now offering contactless brown-bag delivery direct to guestroom or pickup at the front desk.
  • Contactless delivery of guest-requested items to guestrooms.
  • Meeting Services App allows meeting planners a contactless tool to manage their event virtually by connecting planners and hotel teams on any web-enabled device in real-time, 24/7.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning:

  • We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including front desk, restrooms, elevators, and escalators as well as provided more hand sanitizing stations throughout the hotel public spaces.
  • UV LED Sterilizer Sanitation Technologies: Used to clean and disinfect high-touch reusable items such as guestroom keys, pens, etc.
  • Sanitizing wipes provided at guest-accessible computer stations.
  • Added electrostatic disinfecting technology in public spaces and meeting rooms

Personal Protective Equipment (PPE):

  • Staff members wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Room Amenities:

  • Disinfectant wipes are available in the room for every arriving guest as well as upon request
  • In-room robes and slippers not currently provided.
  • Reduced quantity on single-use amenities in guestrooms upon arrival. Complimentary replenishment available upon request.
  • Removed shared reading materials from guestrooms.

Every guestroom is thoroughly cleaned and disinfected prior to your arrival. To make your stay as comfortable as possible, you will be provided with the option of every other day room cleaning service, or the option to forego housekeeping service.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing physical distancing. The modifications we have made include:

Skyline Pool: Additional cleaning/disinfection measures. Sanitizing station added to pool area. Reduced capacity and modified hours of 10 AM - 10 PM. Pool towels no longer provided at the pool. Guests will need to bring guestroom towels.

FedEx Office: Additional cleaning/disinfection measures. Reduced capacity and revised hours of 9 AM - 5 PM Monday-Sunday.

THRIVE Fitness Center: Towel service suspended (please bring from guestroom), equipment placement revised, reduced capacity, and disinfectants/sanitizers provided.

Elevate Lounge: Open 6:30 AM - 10:00 PM, Breakfast 6:30 -9 AM, cocktails all day.

Dry Cleaning Services: modified to Monday, Wednesday and Friday. Drop off by 9 AM to be returned same day.

Gift Shop: temporarily suspended operations

Starbucks: 5:30 AM - 5 PM Daily
Dust Cutter: 6:30 AM - 1:00 AM - 10 PM Daily
In-Room-Dining: 6:30 AM - 11 PM pick-up or contactless delivery to guestroom

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: points provided to Gold, Platinum, Titanium and Ambassador Members
  • Lounge Access: temporarily suspended operations
  • Welcome Gift: points provided to Gold, Platinum, Titanium and Ambassador Members
  • Late Check-Out: provided to Gold, Platinum, Titanium and Ambassador Members
  • Mobile Check-In/Check-Out: all levels
  • Mobile Key: all levels
  • Mobile Dining: all levels
  • Mobile Guest Requests: all levels

 

Need Help?

Contact Renaissance Phoenix Downtown Hotel for additional hotel concierge recommendations. We look forward to seeing you soon!

+1 602-333-0000
100 North 1st Street, Phoenix, Arizona, USA, 85004