WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face masks whenever you're in public areas of the hotel. We do appreciate your support and understanding.

• Hand sanitiser stations are available in high-traffic areas.
• Face masks are encouraged except when eating or drinking.
• Mobile check-in and guest room key, service request, and room service orders will be available via the Marriott Bonvoy mobile app.
• A digital menu solution and contactless payment implemented at F&B Outlets and In-room dining.

Courtyard Singapore Novena is part of Singapore's SG Clean initiative from the Singapore Tourism Board, recognised by Condé Nast Traveler's New Standard program for Health & Safety excellence. This means that our hygiene and sanitation measures have been inspected by appointed assessors, and our staff are happy and healthy. For more information, go to sgclean.gov.sg.

In line with Marriott's Commitment to Clean program, the hotel has implemented several enhancements to our cleaning practices throughout the hotel and guest rooms. These include:

Enhanced Public Space Cleaning: The frequency of cleaning and disinfection, particularly in high traffic areas such as restrooms, elevators, lobbies, F&B outlets have been increased. Hand sanitising stations have been added in high traffic areas.

Personal Protective Equipment (PPE): Staff members wear PPE (Personal Protection Equipment) e.g. face masks, gloves, etc. based on the activities they are performing, and as required by the Singapore government agencies. Per Singapore government regulations, it is mandatory for guests to wear personal face masks, which the hotel provides complimentary face masks to all guests.

Room Amenities: In-room dining menu has been replaced with a QR code information card. In-room coffee makers and kettles are sanitised after each guest stay; guests can request for contactless coffee delivery. Complimentary disinfectant wipes are available in the room for check-in guests, and upon request. Guest room amenities and facilities will be cleaned and sanitised per Marriott's Commitment to Clean guidelines.

Electrostatic Spraying: Enhanced technologies including electrostatic sprayers with hospital-grade disinfectants are used to support the hotel's rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations. Enquiries on facility availability may be made via Front Desk.

• Gym: Open 24 hours daily. Key card is required for access.
• Swimming Pool: Open daily, 7:00am - 9:00pm

Digital menus with QR code information are available in all F&B outlets. Availability of contactless payments via credit/debit cards

Sky22:

Open daily

• Breakfast: 6.30am to 10.00am
• Lunch: 12.00pm to 2.30pm 
• Dinner: 6.00pm to 10.30pm

Las Palmas Rooftop Bar:

• Tuesday to Friday: 5:00pm to 1:00am
• Saturday & Sunday: 11:00am to 1:00am

MORE INFORMATION

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Self-service buffet
• Welcome Gift: Per Marriott Bonvoy Program: https://www.marriott.com/loyalty/member-benefits.mi
• Mobile Check-In/Check-Out: Submit your arrival time for an expedited arrival experience.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Singapore, please refer to: https://safetravel.ica.gov.sg/