WHAT TO EXPECT

At JW Marriott Singapore South Beach, we're dedicated to taking care of our guests with a focus on quality, exemplary service and trust.

Physical Distancing Measures at JW Marriott Singapore South Beach include:

• Redefined floorplans and seating capacities to ensure safe physical distancing between tables and guests.

Contact-Lite Experiences at JW Marriott Singapore South Beach include:

• Mobile check-in and express check-out available.
• Mobile chat service requests via the Marriott Bonvoy™ mobile app.
• Redesigning shared guest services including digital menus.
• Contactless delivery of amenities to guest room.

In keeping with Marriott's Commitment to Clean, JW Marriott Singapore South Beach has made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: Increased frequency of cleaning and disinfecting, especially in high-traffic areas including restrooms and elevators as well as high-touch surfaces including handrails and door handles.
• Enhanced Housekeeping Protocol: Thorough cleaning and disinfecting in between guest stays; using expert recommended cleaning agents for each area of the room as well as the deep cleaning of furniture.
• Hand Sanitation Stations: Hand sanitation stations are strategically placed throughout the hotel premises for guest use in public areas.
• Electrostatic Spraying: Utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Personal Protective Equipment (PPE): Associates will wear PPE (Face Masks, Gloves, etc) based on the activities they are performing.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

JW Marriott Singapore South Beach has refined the dining experience at our restaurants and bars for our guests. These measures include:

All Restaurants & Bars:

• Dine-in is available for vaccinated guests, recovered patients and guests with valid negative pre-event testing result covering duration of dine-in.
• Group sizes are to be in accordance with local regulations.

Takeaway & Delivery:

• Takeaway and delivery is available daily.
• Beach Road Kitchen: https://shopatjw.oddle.me/en_SG/
• Akira Back: https://akirabacksg.oddle.me/en_SG/
• Madame Fan: https://madamefan.oddle.me/en_SG/

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available.
• Lounge Access: Available.
• Late Check-Out: Subject to availability.
• Mobile Check-In/Check-Out: Available.
• Mobile Guest Requests: Available.

JW Marriott Singapore South Beach features meetings and events initiatives based on five key pillars:

Commitment To Clean:

• Deeper, more frequent cleaning in high traffic areas.
• Enhanced cleaning protocols to disinfect each event venue.
• Hourly disinfecting of frequently-touched items such as elevator buttons, handrails and door knobs.

Contact Lite Experience:

• Virtual site inspections and consultations prior to arrival.
• Staggered group check-in with mobile check-in options for attendees.
• Multiple desks for event registration and attendee badging upon guest arrival.

Physical Distancing:

• Reduced seating capacity for each event venue to ensure safe physical distancing.
• Redefined floor plans with event set-up tailored to individual event requirements.
• Table seating restricted to maximum group size in accordance with local guidelines.

Hybrid Meetings:

• Leveraging technology for hybrid live/virtual meetings and events.
• Live-streaming capabilities in each event venue.
• 15 meeting rooms for groups sizes of 4 to 32 for smaller satellite meetings and breakout sessions.
• An iconic Grand Ballroom featuring 800 square metres of event space across a pre-function foyer, main ballroom, mezzanine level and two outdoor courtyards.

Redesigned Food & Beverage:

• Coffee breaks include single-serve, pre-packaged or grab-and-go food and beverage.
• Meals feature customizable menus with individually-plated options.
• Beverage stations feature pass-around service and bottled beverages.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Singapore, please refer to: https://safetravel.ica.gov.sg/