WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

Safe Physical Distancing Measures at The St. Regis Singapore include:

• SafeEntry contact tracing & temperature screening conducted for all guests.
• Redefined floorplans and seating capacities to ensure safe physical distancing between tables and guests.
• Queue markers with at least 1-meter spacing placed clearly and strategically around hotel premises.
• Signage throughout hotel premises to remind guests to maintain social distancing.

Contact-Lite Experiences at The St. Regis Singapore include:

• Mobile check-in and service requests available via the Marriott Bonvoy™ mobile app.
• Express check-out available via Marriott Bonvoy™ mobile app (invoices will be sent to registered email).
• Self-parking recommended. Valet service available upon request.
• Luggage assistance is available upon request.

In keeping with Marriott's Commitment to Clean, The St. Regis Singapore has made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning:

• Increased frequency of cleaning and disinfecting, especially in high-traffic areas including restrooms and elevators as well as high-touch surfaces including handrails and door handles.

Enhanced Housekeeping Protocol:

• Thorough cleaning and disinfecting in between guest stays; using expert recommended cleaning agents for each area of the room.

Room Amenities:

• Each guest room is equipped with a welcome sanitation kit upon check-in. The sanitation kit includes Face Masks and Hand Sanitizers.

Hand Sanitation Stations:

• Hand sanitation stations are strategically placed throughout the hotel premises for guest use in public areas.

Electrostatic Spraying:

• We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants to support our already rigorous cleanliness protocols.

Personal Protective Equipment (PPE):

• Associates will wear PPE (Face Masks, Gloves, etc) based on the activities they are performing.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

The St. Regis Singapore is committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. These measures include:

Swimming Pool:

• Facility available with Safe Management Measures in effect.
• Reduced capacity, advanced booking required.
• Guests are required to wear face masks at all times.
• No food and beverages are allowed in the pool area.

Fitness Centre:

• Facility available with Safe Management Measures in effect.

Remède Spa:

• Reduced capacity, advanced booking required.
• Guests are required to wear face masks throughout their time at the spa.
• Single-use bath amenities available in spa shower rooms.
• Implementation of 30-minute window in between treatments for cleaning and disinfecting.
• No food and beverages are allowed in the spa area.

The St. Regis Singapore has refined the dining experience at our restaurants and bars for our guests. These measures include:

All Restaurants & Bars:

• Dine-in is available for fully vaccinated guests, recovered patients and guests with valid negative pre-event testing result covering duration of dine-in.
• Limited to capacity stipulated by ongoing Safe Management Measures.

Breakfast:

• Hotel breakfast is served to the guest room for guests who are not permitted to dine-in.

In-Room Dining:

• 24-hour In-Room Dining available.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the  Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed. 
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available.
• Lounge Access: Not available. Marriott Bonvoy Platinum/Titanium/Ambassador may enjoy an Elite Aperitif between the hours of 4:00pm to 6:00pm served to their guestroom.
• Welcome Gift: Available for Marriott Bonvoy Platinum/Titanium/Ambassador.
• Late Check-Out: Subject to availability.
• Mobile Check-In/Check-Out: Mobile check-in and check-out available via the Marriott Bonvoy™ mobile app.
• Mobile Dining: Not available.
• Mobile Guest Requests: Mobile service requests available via the Marriott Bonvoy™ mobile app.

The St. Regis Singapore features meetings and events initiatives based on five key pillars:

Commitment To Clean:

• Deeper, more frequent cleaning in high traffic areas.
• Enhanced cleaning protocols to disinfect each event venue.
• Hourly disinfecting of frequently-touched items such as elevator buttons, handrails and door knobs.

Contact Lite Experience:

• Virtual site inspections and consultations prior to arrival.
• Staggered group check-in with mobile check-in options for attendees.
• Multiple desks for event registration and attendee badging upon guest arrival.

Physical Distancing:

• Reduced seating capacity for each event venue to ensure safe physical distancing.
• Redefined floor plans with event set-up tailored to individual event requirements.
• Table seating restricted to maximum group size in accordance with local guidelines.

Hybrid Meetings:

• Leveraging technology for hybrid live/virtual meetings and events.
• Live-streaming capabilities in each event venue.
• Sanitizing of audio-visual equipment after each use.

Redesigned Food & Beverage:

• Coffee breaks include single-serve, pre-packaged or grab-and-go food and beverage.
• Meals feature customizable menus with individually-plated options.
• Beverage stations feature pass-around service and bottled beverages.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Singapore, please refer to: https://safetravel.ica.gov.sg/