WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

• Signage throughout our hotels to remind guests to maintain social distancing.
• Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
• Mobile check-in and key.
• Mobile service requests.
• Room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
• Temperature checks, automatic alcohol dispensers and shoe cleaning areas upon arrival at the Front Desk as well as all other outlets.
• Luggage disinfection station upon arrival.
• Contactless menus available at restaurants via QR Code.
• All furniture re-arranged around pools to allow for distancing.
• Spa requires previous reservation.
• Express check out available.

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At the Costa Rica Marriott Hacienda Belen hotel we have implemented all the hygiene and disinfection standards mandated by the brand and the local health authorities, hand in hand with the regulations of the Costa Rican Institute of Tourism.

• Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• We're utilizing electrostatic sprayers with hospital-grade disinfectants.
• Temperature screening for associates and vendors at entry points.
• Temperature screening for guests at entry points.
• Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Some of the additional implementations before the arrival of the guest include the following:

• Advance communication of requirements and policies related to compliance with regulations in the hotel.
• Contactless options including mobile check in and mobile key.
• Variety of cleaning and disinfection methods you can choose from when booking to suit your needs.

Upon arrival:

• Option to check in via Marriott Bonvoy app and activate Mobile Key.
• Temperature is taken.

During the stay:

• Information channel when turning on the TV includes QR codes with Directory of Services, Restaurant and Room Service delivery menus.
• Option of room service with disposable packaging.
• QR menu available in restaurants.
• Visible reminder of distancing in all areas.
• Alcohol dispensers in all public areas

Additional changes in housekeeping and cleanliness tactics:

• Daily disinfection of all public areas of the hotel with electrostatic machine.
• Disinfection of your room according to the option selected when making your reservation.
• Placement of disinfection amenities including desinfectant wipes in the room.
• Ecolab certified products are used for disinfection.
• More frequent desinfection in high contact areas.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

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Golf Driving Range: Open, social distancing required.
Fitness Center: Open
Outdoor pools: Open
Kuo Spa: Open from Monday to Sunday, prior reservation required.
Tennis courts: Open, prior reservation required.
Meeting Rooms: Open, require prior reservation.

All amenities are available, some with limited hours of operation.

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• Hacienda Kitchen open for breakfast, lunch and dinner daily.
• Casa del Café open 24 hours 
• Bar10 open for dinner daily.
• Bar La Castilla is open for dinner
• La Isabela Steakhouse is open for dinner.

Temperature checks and automatic alcohol dispensers upon arrival at the restaurants. Reduced seating capacity is being observed to allow for social distancing.
More frequent cleaning and desinfecting of high contact areas.

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Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: For Platinum, Titanium and Ambassador Members, continental breakfast for the member +1 available at the Executive Lounge. 
• Lounge Access: Open from 6am-10pm. Breakfast, snacks, non-alcoholic beverages and hors d'oeuvres are available. An additional charge may apply. 
• Welcome Gift: We are offering the 500 bonus points to our Gold members. For Platinum Titanium, and Ambassador we offer 1.000 bonus points.
• Late Check-Out. Late Check out without additional charge when request is made the morning of checkout. This benefit is based on availability. Applicable to all Marriott Bonvoy levels. Platinum Elite/Titanium Elite/Ambassador Elite members may check out as late as 4 p.m. Members can request late checkout via central reservations, at check-in, via mobile check-in or at any point during their stay. Hotels must confirm departure time at time of arrival. This benefit is based on availability
• Mobile Check-In/Check-Out: Active for all Marriott Bonvoy Levels
• Mobile Key: Active for all Marriott Bonvoy Levels
• Mobile Dining: Not available
• Mobile Guest Requests: Active for all Marriott Bonvoy Levels

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter their country of origin, or final destination. For those travelers who are required by government regulations, or would like to take a COVID-19 test before returning home, Costa Rica Marriott Hacienda Belen is able to connect you with a series of laboratories that offer the required testing and we are happy to assist you in booking an appointment.

As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination.

The testing sites closest to the hotel are listed below, additional sites are available in the city, please contact our Front Desk for information on additional laboratories/hospitals offering this service.
Laboratorios Echandi (offers testing at the Hotel, reduced rate available for guests)
Belen, Heredia
Tel. (506) 4032-2066
belen@labechandi.com

The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.

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