In order to be able to get the most out of the treatment you have booked, we recommend arriving 5 minutes early. If you are late for an appointment, we kindly ask that you understand that this may affect the length of the spa treatment. In accordance with our cancellation policy, cancellations made up until 24 hours before the start of the treatment are free of charge, whilst cancellations made less than 12 hours beforehand will incur a charge of 100% of the treatment cost.