WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.

We take hygiene and cleanliness standards very seriously. You'll notice several enhancements to our cleaning practices throughout public spaces and guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and escalators and provided more hand sanitizing stations
• Social Distancing Practices: You will see signage throughout the hotel promoting physical distancing and encouraging guests to stand at least 2 meters apart
• Personal Protective Equipment (PPE): Associates will wear PPE (Face Coverings, Gloves etc.) based on the activities they are performing and the local government regulations
• Guest Rooms: Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room.
• Temperature Screening: We will be temperature screening associates and guests at entry points.
• Mobile technology such as check in, check out for less contact.

In keeping with Marriott's Commitment to Clean, we have made multiple enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
• Guest Rooms: Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room
• Temperature Screening: We will be temperature screening associates and guests at entry points.
• Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Restaurants, Fitness Center, and Spa - with reinforced hygiene standards, shortened operation hours and social distancing measures.

For our Marriott Bonvoy members: We are committed to deliver the Marriott Bonvoy benefits for your membership level. Thank you for understanding in cases where we may have to offer an alternative. For questions or to get the most up to date information on alternative offerings please contact us directly via mobile chat, or by emailing or calling the hotel directly.

OPERATION HOURS

Modified operational practices for buffets, and all food handlers trained on safe food preparation and service practices in accordance with food safety standards as guidelines.

We strongly recommend advance booking, putting on face masks and the use of credit card payments.

Takeout service is available at International Restaurant The Terrace.

• Modifying furniture layouts and capacity to allow for more distancing
• Ensuring food service and prep associates wear gloves and masks, that are changed/disposed of in accordance with health department guidance
• Change in buffet serving style to avoid potential contamination
• Antibacterial wipes and disinfectant spray offered at restaurants and bars

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.

In coping with heightened concerns and demands on hygiene and safety, The Westin Tokyo is committed to implement reinforced hygiene standards and preventive measures to ensure the well-being and safety of attendees and associates.

Reinforced Hygiene Standards

• Hand sanitizer available at hotel entrance, meeting venues and public area
• Social distancing measures in public areas including restaurants, spa and health club
• Frequent cleaning of high contact areas such as counter surfaces, door knobs, handrails and elevator buttons

Preventive Measures for Meeting Organizers and Attendees

• Hand sanitizer available at hotel entrance, meeting venues and public area
• Disinfectant wipes available for each meeting attendee
• Social distancing seating arrangements implemented at all venues
• Signage on basic hygiene protocols available for meeting attendees
• Dedicated waste baskets for mask disposal
• Individually served meal options for meeting attendees
• Envelopes for temporary mask storage available on request
• Temperature screening carried out at hotel entrances

Preventive Measures for Meeting Organizers and Attendees

• Nano Diffuser nanoseed a available on request

(Sterilization and deodorizer clinically proven to be effective in eliminating up to 98% of coronavirus pathogens*)

* Study from Research Institute for Microbial Diseases, Osaka University

Social Distancing Meeting Setups

• 17 versatile venues with over 30,000sq. ft. of meeting space for social distancing meetings
• Reduced seating capacity according to the local and health authorities guidelines
• Virtual conferencing and live streaming service available on request (at additional cost)

MAKE AN INQUIRY NOW

• Thermography body temperature check is carried out at hotel entrances. For guests with fever or COVID-19 symptoms, please refrain from entering the hotel.
• May we ask for your cooperation to put on a face mask in hotel public areas and especially at the buffet line in restaurants, with the exception when social distance (2 meters) is maintained or minimal conversation takes place. For guests unable or do not wish to wear a mask, we ask for your cooperation to maintain social distance with other guests and observe COVID-19 etiquettes within the hotel premise.
• We may request guests to provide proof of vaccination for patronage of 5 persons or above at all restaurants, bars and function spaces.